Take the 2-minute tour ×
Android Enthusiasts Stack Exchange is a question and answer site for enthusiasts and power users of the Android operating system. It's 100% free, no registration required.

I have an application that isn't working correctly. Either it's not launching, or not responding to commands, or some of the functionality isn't doing what I expect.

What are some simple steps I can do to try to fix the issue on my own?

(This question and answer are intended to be a canonical and generic source for dealing with apps that aren't working quite right.)

share|improve this question

migrated from meta.android.stackexchange.com Sep 11 '11 at 15:13

This question came from our discussion, support, and feature requests site for enthusiasts and power users of the Android operating system.

1 Answer 1

up vote 7 down vote accepted

The steps to take with an app that just isn't working properly are:

From Settings | Applications | Manage applications | <application> or Settings | Apps | <application> (depends on your version of Android)

  • Force stop

if that doesn't help

  • Clear cache

if that doesn't help

  • Clear data

if that doesn't help

  • Restart the device (turn off/turn on the device, or use the "restart" option if you have it)

and if that still doesn't help, try the nuclear option:

  • uninstall and re-install
share|improve this answer
8  
Final step: Report a bug and wait for the next version. –  Matthew Read Dec 17 '10 at 2:23
    
If you have multiple devices, install the application on other device and verify if same issue exist. Contact the developer instead if the problem persists. –  Ivan Chau Dec 7 '13 at 16:40

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.