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I have an application that isn't working correctly. Either it's not launching, or not responding to commands, or some of the functionality isn't doing what I expect.

What are some simple steps I can do to try to fix the issue on my own?

(This question and answer are intended to be a canonical and generic source for dealing with apps that aren't working quite right.)

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migrated from Sep 11 '11 at 15:13

This question came from our discussion, support, and feature requests site for enthusiasts and power users of the Android operating system.

up vote 9 down vote accepted

The steps to take with an app that just isn't working properly are:

  • Rotate the device

if that doesn't help

From Settings | Applications | Manage applications | <application> or Settings | Apps | <application> (depends on your version of Android)

  • Force stop

if that doesn't help

  • Clear cache

if that doesn't help

  • Clear data

if that doesn't help

  • Restart the device (turn off/turn on the device, or use the "restart" option if you have it)

and if that still doesn't help, try the nuclear option:

  • uninstall and re-install
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Final step: Report a bug and wait for the next version. – Matthew Read Dec 17 '10 at 2:23
If you have multiple devices, install the application on other device and verify if same issue exist. Contact the developer instead if the problem persists. – Ivan Chau Dec 7 '13 at 16:40

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