Android Enthusiasts Stack Exchange is a question and answer site for enthusiasts and power users of the Android operating system. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I have a Nexus S that seems to have bricked itself. I have never modded the ROM or phone, and it was totally stock.

Now, it boots right int the white Google logo and stays there forever (I let it sit like this overnight and for many hours during the day, with several hard reboots.). The only way to get the phone to reboot from this state is to pull the battery.

I've downloaded the official Android SDK, and would like to reflash this phone back to a stock Google-provided ROM, using Google-provided tools.

Everything I've found on the internet is for ClockworkMod, Cyanogen, etc. I don't want to mod my phone, I just want to reflash a stock image using the "official" tools, but haven't been able to find instructions on where to get the images and how to do it.

Any other help on how to unbrick this phone would be greatly appreciated.

share|improve this question has the European 2.3.3 firmware. Maybe that'll help – Sparx Sep 13 '11 at 3:31
@Sparx link broken. – Ole Tange Mar 12 '14 at 10:09

You should try a factory reset before trying to reflash the phone. AFAIK you need to unlock the bootloader (voiding your warranty) to flash a ROM, even on the Nexus S.


  1. Turn the power off. If your Nexus S is frozen, pull the battery out and reinsert it
  2. Hold the Volume Down button
    1. Press and release the Power button
    2. You are now presented with a menu that allows for Fastbook, Recovery, Clear Storage, and Simlock
  3. Select Clear Storage by pressing the Volume Down button
  4. Press and release the Power button
  5. Now simply confirm your decision: Volume Up for YES and Volume Down for NO
share|improve this answer
Yup, tried this already. No effect, phone still reboots to being stuck in the white Google logo. – slacy Sep 12 '11 at 21:19
@slacy OK, so after some research it appears Google does not provide the factory images. They do, however, provide the OTA update packages. Which means if you have anything but the latest version we could try applying the OTA. Do you know what version you have? – Matthew Read Sep 12 '11 at 21:44
FYI I had to RMA the phone to get it back and working again. – slacy Sep 10 '12 at 5:58

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.