I purchased an app from the Android Marketplace and the download will not start. It is stuck at "Starting Download..." and none of the suggestions on the support site worked. I can download other apps just not the one I purchased. My credit card was charged for this app -- it was charged twice in fact (I think that could be the issue maybe?)
I emailed Google support, and they responded with the following:
- Cancel and restart the download(s)
- Reboot your device
Sign in and out of Google Talk repeatedly to restore connection to our servers:
- Go to your device’s app launcher, and press the Talk app
- If you’re already signed into Talk, press Menu, and then touch Sign out
- Launch Talk again to sign in (if you are unable to sign in, please let me know)
Clear the Market cache (Menu > Settings > Applications > Manage applications > All > Market > Clear cache)
Clear the Download Manager cache and data (Menu > Settings > Applications > Manage applications > All > Download manager > Clear cache and Clear data)
Ensure there is at least 20MB of free space on your device
Try your download(s) using both WiFi and network (3G/4G) connections
Try to initiate your download from the Web (market.android.com) instead of the device
Ensure firewalls are not blocking access to ports required for Android Market (TCP and UDP 5228)
Confirm that there is strong connectivity on your device, and contact your mobile service provider if you aren't connected
Uninstall Market updates by visiting:
Settings > Applications > Manage Applications, selecting "Market" under the "All" tab or filter and touching "Uninstall updates"
I tried all of those things and responded that none of them worked. Their second response told me to perform a factory reset!
Before I do something that drastic, what else can I try?
UPDATE: I went ahead and did a factory reset and I still cannot download this app... any other suggestions?