Take the 2-minute tour ×
Android Enthusiasts Stack Exchange is a question and answer site for enthusiasts and power users of the Android operating system. It's 100% free, no registration required.

I'm using a Galaxy Tab 10.1 3G (GT-P7500), Android 3.1, Baseband version P7500XXKG7, Build HMJ37 P7500XWKG9, rooted. (I got it with 3.1 and TouchWiz preinstalled.)

A few weeks ago, I got a notification about an OTA update. The only information I get about this update is:

Update details (9.61MB)
Improved stability.

Trying to install this update reproducibly fails. It downloads, then asks me whether to install. I confirm, and it tells me that it will reboot the device. The device reboots. During the reboot animation, I see a low-resolution progress bar that runs until about 25%. Then it reboots again, I enter my PIN and it tells me: "Failed to update firmware. Try again using PC software (Kies) or visit a Samsung service centre". It does not give me any details as to why it has failed.

I connected DDMS to the device during the update, but (as expected) it doesn't show anything during that phase. I don't know how to get any additional reporting as to why the update failed.

I can't connect the device to Kies either. Again, it doesn't report the problem. Kies notices when I connect the device, then says: "Reconnect the device in Samsung Kies (PC Studio) mode.Current connection mode not supported by Kies." (sic!)

What can cause an OTA update to fail?

share|improve this question
add comment

2 Answers

up vote 1 down vote accepted

Updating via Kies eventually worked. The trick to getting Kies to connect to the device is to turn off USB debugging on the device.

share|improve this answer
add comment

I read that missing system apps can cause this problem. I unfroze the following stock apps:

  • Ap Mobile
  • eBook
  • Music Hub
  • My Files
  • Pulse
  • Social Hub
share|improve this answer
    
This had no effect on the update. Still fails exactly the same way. –  hheimbuerger Nov 8 '11 at 9:46
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.