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I downloaded a new program, and I already did a backup using the Samsung Kies program installed on my PC, but now I can't restore the contacts because the program is not recognizing the phone, and I can't choose the restore button.

How do I fix this problem?

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Disconnect your phone, use Kies to reinstall the drivers on your PC, then reboot both. And maybe edit the question to complete it :) –  Matthew Read Jul 3 '12 at 22:51
    
it's not working.I even downloaded an update for the kies program but still it's not recognizing the phone –  ammar Jul 4 '12 at 0:08
    
Have you altered your phone software in any way? –  Zuul Jul 4 '12 at 0:59
    
yup..I did and when I found out that I couldn't restore my contacts back I downloded a software which is suposed to be the same as the old one . still no use –  ammar Jul 4 '12 at 10:49
    
What's the "new program" you are referring to? –  t0mm13b Jul 8 '12 at 0:43

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