Android Enthusiasts Stack Exchange is a question and answer site for enthusiasts and power users of the Android operating system. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I have just noticed that all my contacts in Google Talk are grayed out. I can't chat, see their online status or otherwise use the app. What happened? Any suggestions on how to troubleshoot or fix this?

I have a Nexus S. I don't use Google Talk often, so this is the first time I have noticed the issue. There were a couple of recent events that may be related. A few days ago I received the official Android 4.1.1 Jelly Bean OTA update from my carrier (I previously had 4.0.4 Ice Cream Sandwich). Also, there was a major Google Talk outage that affected most desktop and mobile users.

I searched around and found possibly related reports, but with a few differences. For example, I don't have settings for turning off data usage. Also, I can correctly use Play Store and other Google apps. I cleared the Google Talk cache but nothing changed.

share|improve this question
It turns out that I had somehow inadvertently gone offline. I went online again and Google Talk works now. – Paolo Amoroso Jul 29 '12 at 20:20
If you had gone offline then you wouldn't have been able to use the Play Store either?! That google talk outage was bizarre. I couldn't find anything about it in the news, but caused my Google Chrome browser to crash... "googletalk plugin has stopped responding". – w3dk Jul 29 '12 at 22:37
up vote 3 down vote accepted

I did some tests, and turns out that the contacts are grayed when your phone's APP isn't able to communicate with Google Talk servers.

This is also the behavior when using Google talk on other systems, or even from Google web pages, like Google+.

You didn't noticed this before, most likely because you never had a communication issue with their server, witch is good. I have my grayed contacts all the time :(

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.