Apologies if this is an elementary question.
I have called up the voicemail service and I listen to the first message; I'm then invited to press a key to save, delete, and so forth, but the screen has gone blank and there is no key to press. How do I recover the keyboard so that I can select an option?
A second problem then presented itself; that not only is there no key to select an option, there is no key to end the call either. The only way I could do this was to take the battery out of the back.
This can't be what the designer intended, but there is no guidance given any of the manuals I have been able to find.
Can anyone give me a pointer to an idiot's guide?
Edit: It is a Samsung Galaxy (can't say what model number), and it has no protective devices attached to it.