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I've bought two Galaxy Nexus phones about a month and a half ago. I'm experiencing phone freezing on calls on both hence I doubt it has anything to do with the phone but rather with software.

When does the phone freeze

  1. Someone calls me.

    1. I drag to green to initiate the phone call
    2. Display changes to in-call mode which displays the big red stop the call button
    3. Phone freezes
  2. I try calling someone.

    1. I open contacts
    2. Select a contact and phone number
    3. The moment I select Phone calling app (because I also have Skype and it asks me which one to use)
    4. Phone freezes

I tried un-installing Skype but there was no difference.

Other possible candidates

I haven't tested thoroughly but I suspect if I have a phone number in my contacts saved with spaces (or whatever that blank button on contact number keyboard is - could be some dialling pause maybe?) my phone freezes. When I removed spaces I usually was able to make a call. But I haven't tested this thoroughly and am not 100% sure of it.

I should point out that freezing doesn't happen on every call. It's sporadic but often enough to be extremely annoying. Makes me look ridiculous in the eyes of others what kind a phone I'm using.

As I read on the web others are having same freezing issues on their Nexus phones. Some indicate it may be a problem with battery status info reporting back to phone hence battery removal solves the issue for a day... But this problem has apparently been present for almost 2 years and it seems to be related to OS without any relation to installed apps.

It's interesting/sad/worrying that something primarily supposed to be a phone became incapable of being one. :)

Info

  • unlocked Galaxy Nexus bought on Amazon.de
  • non-rooted Jelly Bean 4.1.2
  • UI language is English (UK)
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Is it possible for you to upgrade to 4.2.2? You would need to unlock the bootloader and install a different version of the stock ROM on the devices. This might fix the problem. There's a post about upgrading here. –  onik Apr 12 '13 at 8:54
    
@onik: It's Galaxy Nexus. It's running 4.2.2 since it came out. But I'm not interested in rooting and other ROMs as they never work as expected. It turns out that it's a HW issue anyway. If you root you have the possibility of having an app that disabled proximity altogether and it prevents freezing, but rooting is required. As this is more of a 20% freeze rate on phone usage (or maybe even a bit less) I'm not going to root. And I intend to take both devices to service before warranty expires. –  Robert Koritnik Apr 12 '13 at 9:08
    
Rooting is not a necessity to change the device's ROM, I used my GNex for a year with a newer ROM with the trick. The Rom isn't a custom ROM, it's the stock version but with updates coming straight from Google as opposed to Samsung, which has a substantial delay. Also, your question said it runs 4.1.2, that's why I suggested this. –  onik Apr 12 '13 at 9:29
    
@onik: It's an old question and at the time of asking I was running 4.1.2 that was latest at that time. :) –  Robert Koritnik Apr 12 '13 at 9:38
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1 Answer 1

up vote 0 down vote accepted

As per users it seems that the only official thing to do is to change mainboard that's somewhat faulty on this C8 series. Service centre should handle such situation.

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