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The Google Play Store on my new Asus Nexus 7 does not list the application I want. When I visit the Play Store web site I see the applications listed, and I am told they are not compatible with my Nexus 7.

As a user, what is the best way to approach an application developer about implementing support for my device? I do not want to send out demanding emails, but I of course want it to be high impact so the developer will actually invest the time to address the unspecified requirements to support my device.

(I think it is horrible not knowing why the Play Store refuses me from installing the applications. There should be a better explanation of why.)

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closed as primarily opinion-based by Al E., geffchang, roxan, Chahk, onik Feb 3 at 1:49

Many good questions generate some degree of opinion based on expert experience, but answers to this question will tend to be almost entirely based on opinions, rather than facts, references, or specific expertise.If this question can be reworded to fit the rules in the help center, please edit the question.

    
Have you contacted the developer of that app? Most likely he won't have a Nexus 7, so he can't test his software with that device. –  ott-- Nov 16 '12 at 21:17
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Following ott's advice: you might include the wish of being sent the .apk to manually install (and see if it works -- sometimes all it needs to appear "compatible" in the playstore is a minor change in Metadata), and (optionally) offer to help him by further testing this way. –  Izzy Nov 16 '12 at 21:56

2 Answers 2

Summing up from the comments:

As ott-- suggested, no dev can test his app on all devices. There are far too many devices out there to have them all; and though there are solutions like submitting the .apk to a testlab, that's not always an option.

But you could approach the dev with your issue, and asking him to send you an .apk to test (you can install that via side-loading). This first can be an unmodified version, as there's no "compatibility check" when sideloading. Once you proved it works without side-effects, report back to the dev to fix his app's Manifest, so it can show up on the Playstore as compatible with your device.

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Three things:

  • Forget about "the app and your device". Between the two, there is a set of standards: the API. Those standards are the important part here.

  • If you've any reason to think the app is doing non-standard things, then request that the app author fixes it.

  • If you've any reason to think that the device doesn't support standard things, then request that the device manufacturer fixes it.

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