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My Galaxy S3 was working great until I installed a security update yesterday (26/11/12). Immediately after, the names dropped off the calls list and it is now showing phone numbers only.

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2 Answers 2

Contacted the customer support and they told to hard reboot the mobile. It worked for me. Please backup all your apps, contacts etc using Kies before doing a hard reboot as it will restore the mobile to it's factory settings. It is a pain but had to do it to get my phone back working.

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I believe you mean "hard reset" or "factory reset" right? In an Android context, hard "reboot" generally means holding a specific set of buttons or pulling the battery to force the phone to reboot –  sloosecannon May 20 at 12:34

seems like your contacts have been washed away from your phone after installing an update. This case normally occurs when contacts have gone away. restoring contacts or creating new ones will be your solution and your phone numbers will convert to names back again.

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protected by Community Nov 29 '12 at 22:46

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