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It used to work fine but now when I open the Play Store app it says "Error retrieving information from server. [RH-01]" and I can't do anything. I tried clearing the cache of the Google Play Store and Google Play Services but it still has the problem. Gmail still works from the phone so I don't think it's a problem connecting to my google account.

I have an Xperia Arc with custom rom, which turns out to be the problem. See accepted answer.

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This is maybe caused by a buggy gapps package and/or custom ROM. At least it seems not to happen on stock ROMs. If I am wrong, please comment here. – Flow Jan 10 '13 at 23:29
1  
@Flow It can happen to stock, but it is not too common – Dan B Dec 31 '15 at 10:31

This could be caused by flashing an incompatible GApps package. If that's not the case (and you are sure you have the correct/compatible GApps installed), try the following:

  1. Open the "Google Play" app and press the home button to return
  2. Go to Settings → Applications → Manage Applications
  3. Select the "ALL" tab, Search for "Google Play Store" and press it to open.
  4. Press "Clear cache"
  5. Press "Force stop"
  6. Return to Settings → Applications → Manage Applications
  7. Press "Google Services Framework"
  8. Press "Clear Data"
  9. Press "Force Stop"
  10. Start "Google Play Store" and it should give an error
  11. Reboot. Once your device has restarted Google Play Store should work. Wait a minute or too if it doesn't.

This should help if a corrupt cache is the cause of your problems (a corrupt cache might lead to strange error messages, amongst others). If it doesn't help, you might try the same steps but include "Clear Data" for the playstore app.

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What is a GApps package? I flashed nothing but the ROM itself. – Celeritas Dec 2 '12 at 3:16
    
Custom ROMs many times do not include the Google Apps (GApps: Playstore, GTalk, Maps, etc.), but offer them in a separate package/zip. That's the so called "GApps" package (Google Apps). I take it then your ROM already included them already? – Izzy Dec 2 '12 at 12:16
    
It didn't have Google Maps and I really needed it tonight so I decided to flash a different ROM (so this problem doesn't exist anymore). Thanks for everyone's help though! – Celeritas Dec 2 '12 at 12:41
up vote 2 down vote accepted

Apparently some custom ROMs do not come with any Google services and to fix this you need to flash gapps using a program such as Clock Work Mod. This page has a link to download gapps.

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Custom ROMs rarely ship with Google Apps already integrated. So I wonder how you were able to a) run the Play Store app and b) clearing cache from Play Store + Google Services (as your question states) if those haven't been installed :) – Izzy 11 hours ago
    
Good point, too bad it's been so long now I've forgotten. – Celeritas 4 hours ago
    
Thought so. Still added it for other confused people like us, so they don't think they've gone nuts and are the only ones seeing a discrepancy here :) – Izzy 2 hours ago

protected by Community Jan 12 '13 at 9:56

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