Take the 2-minute tour ×
Android Enthusiasts Stack Exchange is a question and answer site for enthusiasts and power users of the Android operating system. It's 100% free, no registration required.

It used to work fine but now when I open the Play Store app it says "Error retrieving information from server. [RH-01]" and I can't do anything. I tried clearing the cache of the Google Play Store and Google Play Services but it still has the problem. Gmail still works from the phone so I don't think it's a problem connecting to my google account.

I have an Xperia Arc with custom rom, which turns out to be the problem. See accepted answer.

share|improve this question
    
This is maybe caused by a buggy gapps package and/or custom ROM. At least it seems not to happen on stock ROMs. If I am wrong, please comment here. –  Flow Jan 10 '13 at 23:29
add comment

2 Answers

This could be caused by flashing an incompatible GApps package. If that's not the case (and you are sure you have the correct/compatible GApps installed), try the following:

  1. Open the "Google Play" app and press the home button to return
  2. Go to Settings → Applications → Manage Applications
  3. Select the "ALL" tab, Search for "Google Play Store" and press it to open.
  4. Press "Clear cache"
  5. Press "Force stop"
  6. Return to Settings → Applications → Manage Applications
  7. Press "Google Services Framework"
  8. Press "Clear Data"
  9. Press "Force Stop"
  10. Start "Google Play Store" and it should give an error
  11. Reboot. Once your device has restarted Google Play Store should work. Wait a minute or too if it doesn't.

This should help if a corrupt cache is the cause of your problems (a corrupt cache might lead to strange error messages, amongst others). If it doesn't help, you might try the same steps but include "Clear Data" for the playstore app.

share|improve this answer
    
What is a GApps package? I flashed nothing but the ROM itself. –  Celeritas Dec 2 '12 at 3:16
    
Custom ROMs many times do not include the Google Apps (GApps: Playstore, GTalk, Maps, etc.), but offer them in a separate package/zip. That's the so called "GApps" package (Google Apps). I take it then your ROM already included them already? –  Izzy Dec 2 '12 at 12:16
    
It didn't have Google Maps and I really needed it tonight so I decided to flash a different ROM (so this problem doesn't exist anymore). Thanks for everyone's help though! –  Celeritas Dec 2 '12 at 12:41
add comment
up vote 1 down vote accepted

Apparently some custom ROMs do not come with any Google services and to fix this you need to flash gapps using a program such as Clock Work Mod. This page has a link to download gapps.

share|improve this answer
add comment

protected by Community Jan 12 '13 at 9:56

Thank you for your interest in this question. Because it has attracted low-quality answers, posting an answer now requires 10 reputation on this site.

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged or ask your own question.