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Can't remember what it is called, but I used to have that google authentication code generator app on my phone which would be used to enter a special code for the 2 step google authentication system.

My phone has been damaged, so I have a new one now. But I can't log into google because I don't have that authentication app install on my phone, and I can't install that authentication app on my phone because I need the authentication code...

What can I do?

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Could you please rephrase the title of your question? "Google authenticator app" does not really describe the content of your question. – Flow♦ Jan 12 at 15:15

2 Answers

up vote 2 down vote

Goto security tab of your Google account settings and disable 2-step verification.

Then install the authenticator app

Now you can re-enable 2 step verification which should work normally.

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To get to that page I need to log into my google account. How do I log into my google account without the google authenticator? – oshirowanen Jan 12 at 10:26
@oshirowanen log in to your account using a computer. Do you not remember your username and password for your google account? – Sid Jan 12 at 10:52
I know the username and password, what I don't know is the code generated by the google authenticator which I normally get from my phone. – oshirowanen Jan 12 at 11:09
@oshirowanen so you cannot either login to the account using your computer or download the app using the link provided in this answer, yes? – Sid Jan 12 at 11:37
That is correct. – oshirowanen Jan 12 at 11:44
up vote 0 down vote accepted

I ended up using the backup verification codes. The backup methods are the only way to get back into your account if you have damaged your phone.

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