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My address book is not Google Contacts, but Local Sync. All of my contacts belong to it. Viber sees many of my contacts as Viber-enabled from LocalSync. However, I'm sure that it's missing some of them.

By simply going to Viber's "All" contacts tab I see missing entries. These entries appear in stock Contacts app. Viber is up to date to the latest version. These people told me that they have Viber and I can get calls from them (however they are detected as Unknown)

How can I let Viber actually see all contacts in my address book?

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2 Answers

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This is an official representative of Viber Media.

The source of this issue could greatly vary. Please read this short page in our HelpDesk, outlining some possible workarounds that will help reboot synchronization of the contact list: http://helpme.viber.com/index.php?/Knowledgebase/Article/View/67/13/android-contact-list-is-not-showing-your-friends-as-viber-users

For more questions or technical support, please visit our official HelpDesk.

From the FAQ:

Try tapping on the 'More' tab at the bottom of the Viber app, then select "Settings" and the add a check mark [√] to "Show all Contacts"

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Thanks for providing an official response. Note, please, that answers at Stack Exchange should be self-contained. Should you change your KB system and render this link inoperative this answer will have no value. Stack Exchange is built on the idea of helping many people in the future and not just the one person who asked the question. – Al Everett Jan 24 at 13:20
I edited the answer with "the answer" I found on the FAQs. I confirm it worked. Please peer accept my edit :) – djechelon Jan 24 at 13:28
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I had a simliar problem, where a certain person did not appear on viber (in the All tab), however I'm using the stock application all around. It was solved by changing the group assigned to the contact (originally it had no group assigned, and I assigned it to my contacts).

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