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I'm using a relatively new G2, and when dialing today, the call did not complete. It stayed in dialing forever. The hangup button did not work. I tried to force a connection failure with airplane mode, that did not work either.

Any ideas on what do in this situation? Ideally, I would like to know how to gather more data on the problem, so I can report it to T-Mobile and/or Google.

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have you tried looking if anything is suspicious at logcat? –  Lie Ryan Dec 22 '10 at 9:15

2 Answers 2

I'm guessing the Dialer froze. Try holding the Home button, going into Task Manager, and killing the dialier process.

As Matt mentions in the comments,

You can do the same thing from the home screen by pressing menu then going to settings > Applications > Manage Application then choose the "phone" or "dialer" app and click "stop"

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If I hold onto the home screen, I get "Add to Home screen"... any other ways to do this? –  benc Mar 3 '11 at 15:46
    
Haha man, I must have been multitasking when I wrote that. I meant Home button. –  Matthew Read Mar 3 '11 at 15:48
    
When I hold the home button, I get a Window-style "alt-tab" display, it says "Recent". Is this where I kill the process? –  benc Mar 4 '11 at 8:01
    
Hmm, maybe your phone doesn't have it. My "Recent" list has a button at the bottom that says Task Manager. Perhaps it's a 2.2 feature. I don't think 2.2 has been officially released for the G2 (?) but have you considered a custom ROM? It might even solve the dialer problem completely. forum.xda-developers.com/forumdisplay.php?f=512 –  Matthew Read Mar 4 '11 at 15:15
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You can do the same thing from the home screen by pressing menu then going to settings > Applications > Manage Application then choose the "phone" or "dialer" app and click "stop". –  Matt Mar 23 '11 at 15:20

If this is an ongoing issue, it is worth watching your logs to figure out what might be happening. I've got a G1 and every few months it chokes on something and I have to reboot it (which I do by holding down the power button until the phone powers off, or, when that fails, taking the battery out, counting to ten and replacing it.)

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