Solution 1 -
Check your Gmail / Google account password. Have you recently changed it? If yes, then you will need to re-enter your password on your Android device to get all your Google services back. As soon as you change your Google account password, your device gets a notification to enter the new password. Do it or your Google Play Store or any other Google service will not sync or work properly.
Solution 2 -
Clear the Play Store cache. The Google Play Store app on your Android device stores some cache data on your device which could be one of the reasons why you are not able to connect to Google servers using the app and keep getting the “No connection – Retry” error message. How to fix it?
Read the quick and easy steps below:
- Go to Settings > Apps.
- Scroll to All apps and then scroll down to “Google Play Store” app.
- Open the app details and tap on the “Force stop” button.
- Then, tap on the “Clear cache” button.
That’s it. Now start the Google Play Store app on your phone / tablet and it should load and work absolutely fine!
Solution 3 -
Check the date and time of your device. Yes, this was the problem with majority of users complaining about this error message in their Google Play Store app. If your date and time are not correctly set, you will again the “No connection – Retry” error message.