I broke my Samsung Galaxy SIII (Red) last week, got a replacement in the mail, and I'm trying to back up my files (contacts, photos, etc.) onto my computer before I send the broken one in. The only problem is that when I plug it in it doesn't show up anywhere as a device. On my old Samsung it used to be that I would have to go to USB options in my phone before it showed up as a device, but being unable to do that now is my main problem. Is there any way around this? I went to my provider's store and they said they wouldn't do it for some reason or other. Also, I tried backing up my contacts at least through Gmail, but apparently that didn't work either.