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I'm trying to download an App on the Play Store, specifically the Vue Cinema app, but this app is only (presumably) available in the UK.

I have just relocated to the UK, so how do I set my location to be the UK?

I have updated my google+ settings to say that I am currently in the UK.

Also, my google account is a Google Apps account but I don't there is any location associated with Google Apps.

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Do you have a UK SIM card inserted? –  Flow Apr 30 '13 at 15:43
    
@Flow yes I have, using a Giff Gaff sim card –  EdmundYeung99 May 1 '13 at 10:12
    
@Flow the questions you have linked to are related, but I do want to change the location of my device as I am not temporarily visiting –  EdmundYeung99 May 1 '13 at 14:08

6 Answers 6

I've contacted Google and this is their response:

Thanks for contacting us about country support for Google Play.

We use the billing address of your default payment instrument in Google Wallet to help determine your home country for accessing the Play Store. Our collection of content can vary by country, so your view of the Play Store may differ from what others are seeing when you travel outside of the country listed on your default payment method's billing address.

Please note that you must have a valid payment method with a billing address located inside a country in order to access that country's Play Store.

If you're having issues viewing your intended country's Play Store and would like to change your default payment method or update an existing billing address in Google Wallet, please use the following steps:

1) Sign into your Google Wallet account to manage your payment methods https://wallet.google.com/manage/paymentMethods

2) Add a new card or change your default payment instrument to one with a billing address located inside your desired country

3) Open the Play Store and navigate to any item available for download

4) Click to begin a download until you reach the "Accept and buy" screen (no need to complete the purchase)

5) Close the Play Store and clear data for the Google Play Store application (Settings > Apps > Google Play Store > Clear Data) or clear your browser cache

6) Re-open the Play Store. You should now see the Play Store that matches your default payment instrument's billing country.

If you haven't yet added a payment method to your account for the first time, please add a card directly from the Play Store with a billing address that matches your intended country location. Then, follow steps 3 through 6 to show your intended country's Play Store.

If you believe that you're experiencing a different location-related issue, please first verify if the country of your primary payment method matches your intended country. If the countries match, please provide any screenshots and additional details that might help me resolve your issue.

We appreciate your feedback as we continue bringing more content to Google Play. Thank you for reaching out!

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In step 4, you must access the "Accept and buy" screen from play.google.com from your desktop. It won't work from the Google Play Store app for Android. It just my problem! Thanks =) –  fwuensche Feb 22 at 19:50
    
If u change ur country location, do you lose apps specific for previous countries? –  Peter Raeves Nov 27 at 16:39
    
I tried this and all the other answers on this page, but none of them were working on their own (I bought 2 apps with the new default payment method and even removed the google account from my device). In the meanwhile I was also trying to update my mobile phone number (for security/recovery purposes), but after receiving and confirming the code for the mobile number change it always failed on me. Turned out that this fiasco on Google servers' side was probably related with my account being stuck in the wrong country: by deleting all my old phone numbers and adding again the new one (from the –  berdario Nov 29 at 12:01
    
..new country) then I've been able to obtain my play store switched to the proper country (after force closing it and clearing its data) –  berdario Nov 29 at 12:02

Tried this answer, but it didn't solve the problem. So I called Google Play support - they did have me clear data from the Play Store app, but also told me to remove my Google account from the Accounts section in settings and add it back. Then they got me to clear the data again from 'Download Manager' and 'Google Play Store' in the apps section and everything worked perfectly after that.

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Fixed, thanks for pointing that out. –  raghavsethi Sep 24 '13 at 4:09
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Still doesn't work, Google is really a big piece of shit. –  Ivan Castellanos Dec 26 '13 at 7:02

Moved from the UK to Australia and required the banking apps. I had the same problem and tried various things.

What worked for me on a Samsung Galaxy S3:

  • Log into Gmail on your PC and change the billing address to the new address (in my case Australian address).

  • On the phone, go to Settings, scroll down to Accounts and select Google. Select the account which the phone has been synced with and select Remove account at the bottom.

  • Once account has been removed go back to Settings main screen, select Apps, select Google Play Store, tap Force stop, confirm, then tap Clear data and tap Clear Cache.

  • Go back to Settings and select Accounts. Add account by selecting Google.

  • Once Google account has been added and setup on the phone go back to the main screen and open up playstore.

  • Play Store is now displaying all paid apps in $$$ NOT in £££ and I am able to download the app successfully.

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In my case, what turned out to work in the end was to make an actual purchase.

In google wallet, I had updated all my information, as well as added a new card with my new address attached to it and set it as default. This in itself however didn't seem to be enough.

Later though, I read an article recommending us to actually purchase an app through Google Play using the new card - you'll need to wait for 15 minutes to complete the payment since that's the time you're allowed to require a complete refund.

Finally, I closed the Play Store and completely reset the Google Play Store application (i.e. go to Settings > Apps > Google Play Store, and click on Force Close, then Clear Data, and Clear Cache).

After that I could access things in Play that were only available to my new credit card's country, which previously I could not see due to regional restrictions.

Hope it helps you guys!

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This is interesting, as you might need to purchase an app that is unavailable due to your region not being applied correctly. at least you got it to work. For me, it just took time –  EdmundYeung99 Sep 23 '13 at 18:31

I was having problems switching to the US store from outside the US, even clearing caches etc. I downloaded Hotspot Shield and enabled it, removed the SIM card from the phone, removed the app data for the Play Store and Download Manager and it worked!

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It should work if you change it from your Google account, which for whatever reason is not the same as a G+ account.

If you have gmail, I found the setting under settings > Accounts and Import > Other Google Account settings

right now the page looks a little small but hopefully that's just my browser playing tricks on me again

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I went to GMail -> Settings -> Accounts... but there is no Accounts and Import and no Other Google Account settings –  EdmundYeung99 May 1 '13 at 10:15

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