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When I purchase an item from Google Play, I get the following message;

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This message seems to indicate that I can somehow get a refund for my purchase by performing an action on my device within a specified time frame.

What exactly is this message implying I have to do in order to get a refund? How do I refund a purchase made through Google Play?

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3 Answers 3

up vote 11 down vote accepted

If you open the Play Store on your Android device and go to that app's page within the refund period, a refund option is available to tap. I'm not certain if this is available in the web version of the Play Store (It isn't, as far as I can tell).

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All of the details on refund/cancellations are here on the Google Play support site:

You can do the following:

  • Within 15 minutes, open the google play app and click refund
  • Wait 2 hours and don't download the app. It will auto-cancel
  • After 15 minutes, sign into google wallet, select the transaction and contact the seller. They have the option to refund or not at the sellers discretion.
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If it has been more than fifteen minutes of purchase, you cannot refund an app via an Android device. [Well, you can but via the desktop version in a browser.]

Go to the Google Play Store, click the gear [settings] icon and select "My Orders" You have the option of then requesting for a refund, even if the app was bought a year ago [I've tried].

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