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For some reason my Moto X is requiring me to press the number 1 in order to accept incoming calls. I thought this may be a Motorola assist glitch, but the problem was not fixed when I disabled the application.

Any ideas? Similar problems out there?

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Did you recently start using Google Voice, or turn on call screening? –  Al E. Feb 24 '14 at 2:01
@AlE. Yes, not recently, but I do have google voice. I have not intentionally turned on call screening. Any suggestions for settings I should change? –  k6adams Feb 24 '14 at 2:06
Check your GV call settings to ensure that call screening isn't on at all. –  Al E. Feb 24 '14 at 2:09
@AlE. You got it, thank you for the help. –  k6adams Feb 24 '14 at 2:16
Glad to help. I'll make it an answer so you can accept it to help future readers. –  Al E. Feb 24 '14 at 3:10

1 Answer 1

up vote 5 down vote accepted

"Press 1 to accept the call" sounds like Google Voice's call screening.

Check your GV call settings to ensure that call screening isn't on at all. (You can individually turn it off for certain people or groups, but the main setting would need to be "on".)

More on Call Screening at Google Voice Support.

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Also, if you pick up the call too fast, Google Voice's "press 1" prompt will appear regardless of the Call Screening setting. According to Google, this is to prevent spamming by automated systems. –  Chahk Feb 24 '14 at 14:24
Didn't know that. Thanks @Chahk. –  Al E. Feb 24 '14 at 14:26

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