For questions related to Google's official content store. Please note that questions related to publishing, registering, or otherwise interacting with the Play Store in a development capacity are off-topic.

learn more… | top users | synonyms (3)

1
vote
0answers
36 views

What apps and permissions handle downloads to my phone? [duplicate]

I was screwing around just having a look at all the inner workings of my ZTE Blade and erased something. Since I didn't have the ask again type thing on at the time I wasn't sure what it was. Now I ...
1
vote
0answers
189 views

Error 495 while updating / downloading apps?

May I ask for your help regarding this frustratingly persistent error that has been plaguing my Android device? Does anyone know the probable cause why an error 495 pops up whenever I try to update ...
1
vote
0answers
207 views

Tried various solutions but still receiving the error code [RPC:S-7:AEC-0 XXXX-XXXX-XXXXX]

Once I was able to download apps from Google Play. But later, I disabled Download Manager for two days, then re-enabled it and opened Google Play to download apps but it started showing the following ...
1
vote
0answers
475 views

How to find all previously installed apps deleted from history?

I'm looking for a game I played in the past that I'm willing to pay for today. I usually delete my history when you go to the Play Store - My Apps - All. That means all I have there are the currently ...
1
vote
0answers
150 views

Problem installing paid app using google play on mobile

I have previously bought an app from google play and I am trying to install it on a new phone I just bought. On mobile: When I go on MY APPS on Google Play on mobile, it is there but asks me to buy ...
1
vote
1answer
236 views

Google Play : An error occurred while getting the status of your purchase

I'm unable to buy apps from the Play Store. This is the message I get when trying to buy the app from a desktop computer : (Click image to enlarge) This is what I get when I try to purchase the ...
1
vote
0answers
42 views

Move games from one account to another

My wife bought some in app games on her google account, but has now moved to iPhone. We want to "move" those games to my account. Is that possible?
1
vote
0answers
85 views

Any Android app, where I have the feature to Alt + Tab (In Tablet) to bring my running chosen apps to change at the set interval time?

Any Android app, where I have the feature to Alt + Tab (In Tablet) to bring my running chosen apps to change at the set interval time? I am using samsung galaxy tab A. I normally have to monitor my ...
1
vote
0answers
428 views

Google Play Store is showing “top developer” sign randomly and wrong. Why?

I was trying to search for podcast apps. When the apps are listed, some of them have "top developer" sign (blue diamond), and when I select one app and go into it and come back to search results ...
1
vote
0answers
26 views

Google play does not recognize wifi on note tablet

I have 2012 note tablet. After some software update google play stopped working. It cannot recognize any wifi. (Home or hotspot). Tried resetting to factory settings. No luck. All existing apps work ...
1
vote
0answers
395 views

Android: Google Play - App Will Not Install - Why?

Hello everybody I face annoying error when, whenever I try to install this app I face many errors. Ok, per usual, I tried installing it through Google Play store but whenever I do so I get this error: ...
1
vote
0answers
118 views

Why is 'no connection' error appearing while accessing Google Play store?

I have this common, annoying problem while trying to access Google Play Store from my phone. It just shows 'no connection', and won't load, even though the internet access is surely working. The ...
1
vote
2answers
1k views

Google Now - “no app found to open url”

I've been having this problem for about two days. It started happening at random and I've not been able to find solution to the problem. Basically if I try to open a link to a website that has an ...
1
vote
1answer
289 views

Playstore stuck on downloading apps, cannot install anything

I can't install apps. All my phone does is to show the installation progress-bar, but nothing else: it never does download. I've already rebooted my phone and took my SD card and my battery out. And ...
1
vote
0answers
1k views

Why would external Storage Location be unavailable in Play Music and Play Movies?

I have a Galaxy Tab S running Android 5.0.2. I also have a 32GB SD card installed. Supposedly I should be able to set Play Music and Play Movies to download to the external card, but those options are ...
1
vote
2answers
3k views

Play Store error: Error while retrieving information from server, when trying to install apps

I cannot install applications from the Google Play Store. When I try, it says "Error while retrieving information from server." My phone is a Samsung Galaxy S4, running Android 4.3. How can I fix ...
1
vote
1answer
358 views

i cannot open my playstore application, using my google account

Everytime i open the play store store, it always directsme to the playstore setting where redeem appears and directing me to type my google password. just as i typed my password, connection problem ...
1
vote
0answers
208 views

Cannot install Google Camera on Nexus 5 running CM 12, neither from Play Store, nor with ADB

I need to reinstall Google Camera, and I tried to remove it via Settings -> Applications. Everything went fine, but when I tried to install it back via Play Store, it said: Unknown error code ...
1
vote
1answer
803 views

Google play infinite login loop

I recently changed my Google password, but now when I open Google Play and Gmail, it prompts me for my password and won't accept it. It works in the YouTube app only. I've tried rebooting, but this ...
1
vote
0answers
44 views

App nationality in Play Store while updating from different location

For some reasons I have to use VPN for downloading apps from play store. I want to know when I change the IP for example to US and my Play Store change to US. Does it give me different app in US ...
1
vote
2answers
355 views

Google play: one account multiple devices [duplicate]

I have paid for an app on the Google Play store and I've downloaded it on a device (my Android smartphone). Now I have a tablet, should I pay again for the same app? Or will logging in with the same ...
1
vote
0answers
76 views

How do I stop Play Store connecting to a specific WiFi SSID?

The WiFi network at an office I frequently visit has firewalled the Play Store, or some port that the Play Store uses. In any case, it is impossible to connect to the Play Store over that network, and ...
1
vote
0answers
89 views

Play store is downloading tablet versions instead of phone's ones

I recently flashed Resurrection Remix Custom ROM on my LG G3. Once finished, I flashed Gapps and everything worked just fine. However, I noticed a strange behavior while searching and downloading ...
1
vote
0answers
34 views

Looking for a more efficient way to avoid apps that require creating online accounts

Here's an example of a recurring problem: I'm looking for a simple GPS-based pace-keeping app to keep me on track timewise while cycling, running, hiking, etc. So I find a candidate app via the play ...
1
vote
1answer
158 views

Lollipop + Google Play - small application installs take 10 or more minutes?

The specs: Samsung Galaxy S5 Android 5.0 Lollipop (new device, came with it) Installing small applications in Google Play Store take 3-15 minutes, Spotify has been "installing" for over an hour. ...
1
vote
1answer
213 views

Can Google+ Friends See Your App Downloads on Play Store, or Just the Ones You Rated?

Can Google+ friends see all your app downloads on Play Store, or just the ones you rated?
1
vote
0answers
331 views

How to fix white/grey wifi and connection bars?

My android phone is running on the 2.3.6 version. Recently, my phones wifi and connection icons have gone white/grey. All my apps/games are working. Gmail and google+ are working and so is google. ...
1
vote
0answers
43 views

Can't download apps from the Google Play store [duplicate]

Whenever I try to download any app from the Google Play store, an error pops up, giving the message "Retrieving information from server. ". This error does not go away, however I try. How do I go ...
1
vote
0answers
60 views

Google Play is putting adds up when I'm doing anything on my phone. text, games, gallery etc

When I open my text message and start to reply to the friend. Google play opens with an Android add. I hit the back button and it takes me to Google play home. So then I have to back out. When your in ...
1
vote
0answers
19 views

can't install app, because it's not supported in my country/area [duplicate]

I recently moved to another country and i would like to install bank appliation for my bank account in this country. however Play Store says i can't do that, because it's not available in my country ...
1
vote
3answers
3k views

Cannot install apps from Google Play Store due to insufficient space [duplicate]

I have an SD card which is 3 GB, but I only have 4 downloaded apps and the internal storage almost reach its capacity and thus yet I have an insufficient space problems.
1
vote
0answers
291 views

can't install/update apps on my android phone

My Galaxy Ace 3 (GT-S7272) keeps restarting after updating the apps and removing the app after restarting. Here's what I did to solve the problem but no hope: I tried clear factory reset and ...
1
vote
1answer
679 views

How to make apps update automatically when the screen is off in play store?

My problem is that my device is not updating apps when I hit the auto-update button, it does only update all apps if the screen is on all the time! how do I make them update when the screen is off ? ...
1
vote
2answers
154 views

Change Play Store (web) device order

My device order in Play Store web is currently like so: I haven't even powered on the Nexus 4 in a month. How do I make Note 4 the default without disabling Nexus 4 altogether in Play Store ...
1
vote
2answers
267 views

Hide games in “apps” in Play Store?

I'm hoping for a way for Play store to stop promoting games to me all over the place. I don't mind them listed in the Games category, but I can't stand to have them in the Apps category. Any way to do ...
1
vote
0answers
3k views

How to fix installation error -504? [duplicate]

I'm using Moto G second generation. My device is unable to install Facebook app after completion of download from play store. I checked few solutions, even removed my google account, but didn't work. ...
1
vote
1answer
4k views

Play Store crahes after reinstall in /system/app

I've Archos 45B Helium rooted, with 4.4.4 android version. I've got some problem with Play Store so I backed up it with Titanium and I delete it. I was not able to restore. So I downloaded ...
1
vote
1answer
6k views

Server error launching Google Play Store

When I start google play store I get a white page with the message "Server error" and a "retry" button. logcat tells me: 03-07 11:31:29.148: E/Volley(7984): [13] BasicNetwork.performRequest: ...
1
vote
0answers
53 views

Icon pointing to app upgraded through Play Store no longer works. What's up with that?

Sometimes when an app is upgraded through the Play Store, the icon for it in the launcher no longer points to the app. Other times, it works fine. What's up with that? Seems totally random for ...
1
vote
0answers
58 views

A Google Play application installed and not installed in the same time

Few days ago I was asked to install Mailbox from Dropbox, Inc.. I went to Google Play and clicked on the Install button to request remote installation on my machine. Yesterday, I have realised, that ...
1
vote
0answers
809 views

How to emulate an Android in Japan, Tokyo?

Actually I am trying to get an region lock application to work. The steps I have done is having BlueStack setup in Japanese, while attempting to get VPN to Tokyo, I tried Hola and it didn't work, ...
1
vote
0answers
194 views

Google Play doesn't recognize my Genymotion device

I run Android 4.4.4 in Genymotion. I installed the Google Apps, which include Google Play. I logged into my Google account, and I see in the Google Play application on my phone that I'm logged in. ...
1
vote
2answers
53k views

Unable to upgrade and install whatsapp

I didn't checked whatsapp in a few days, so I tried clicking into it, I got a message like this version of whatsapp is too old, please upgrade. I clicked the upgrade button and was led to the google ...
1
vote
1answer
143 views

insuffient dont have enough space on my sd card [duplicate]

When I'm trying to download samthing it says "insuffient space on my device"my brean it does work when I hear that......it so confusing me..and I have engh space on my memory card
1
vote
0answers
250 views

Restore backup from internal storage

My first problem: My Google Play had a persistent "No connection" error. There are a bunch of fixes but none of them worked. So I decided to try the final fix: Restore device. Now I knew this would ...
1
vote
0answers
49 views

Google Play app seems corrupted

I have a Samsung Galaxy Skyrocket SII (yes, quite old now) and it's had a litany of issues as of late, but the one I find curious of all is the issue with my Google Play app. Every bit of text within ...
1
vote
0answers
350 views

Can I purchase app use Direct Carrier Billing method that its SIM card in other phone?

Currently there is only 1 mobile operator that its balance can be directly deducted if I purchase app in Play Store. Unfortunately, my Android phone doesn't use that supported mobile operator and I ...
1
vote
0answers
47 views

How does this behaviour get marked in the Play Store?

It's my understanding that when somebody has an app in the Play Store, they can monitor the number of installs and uninstalls of their app. A few days a go I flashed my phone from the L preview to ...
1
vote
1answer
736 views

Google Play Store doesn't auto update apps on my Motorola Moto G

I have a German retail Motorola Moto G (2013) running Android 4.4.4 stock, no root. I have the Google Play Store not auto updating my apps despite it being set to do so (over Wifi only). I tried ...
1
vote
2answers
12k views

Can't log into Google Play Store or my Google account

Through a series of mishaps, I deleted Google Play Services, Google+ and probably many other apps. I did a factory reset, but it did not bring back my missing apps. My phone was rooted and I used ...