For questions regarding Samsung Kies, a PC application for updating and managing Samsung smartphones.

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4 views

having problems with Android Ace texting

I can text and receive messages from anyone else but my Best Friend's phone? I even reset the phone I had. Then I bought a new phone thinking it was my old one but I am still unable to text her! She ...
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0answers
15 views

Kies is not able to transfer music files

I've replaced my old mini mac with the latest version of mini mac. I brought Kies back to the new mini using time machine. After that Kies stop working when trying to move music files into my Samsung ...
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1answer
47 views

Samsung Kies version for both old and new android versions?

A friend gave me his older Samsung tablet to upgrade since it kept failing with the OTA update, so like indicated I will try KIES first for updating the device. However I also have 3 newer android ...
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2answers
123 views

how to connect Galaxy S4 to Macbook Pro?

The Macbook Pro does recognise my Galaxy S4. I've just downloaded and opened the latest version of Kies, restarted everything, and the "connecting" wheel just keeps going round and round and round. I ...
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1answer
31 views

Can I reflash stock with kies

I'm on a Samsung Galaxy s4 sgh-i337 from att and I messed up my system a little bit I want to reflash and restore stock firmware with kies. Will that work? Also, I am rooted will kies work with me?
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1answer
200 views

Samsung Galaxy S4 GT-I9505 firmware update issue

I was updating the firmware of my Samsung Galaxy S4 GT-I9505 with Samsung Kies 3 on my Macintosh and suddenly my laptop turned off, so I disconnect the phone and tried to reboot it and after it ...
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0answers
89 views

Kies - Application - This item cannot be restored to the connected device

Kies v.3.0.1 - Samsung Galaxy S4 I'm trying my heart out to get applications (or at least application data) restored to my phone. I bought an S4, I broke it - but not before backing it up with Kies. ...
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1answer
75 views

Samsung galaxy tab 3 lite connection to pc problem

I tried to install a custom ROM on my tab 3 lite, but it got disconnected half way through. it now says "Firmware upgrade encountered an issue. Please select recovery mode in kies to continue". So I ...
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1answer
37 views

How to connect Samsung Galaxy S4 Zoom to MAC?

I have been unsuccessful in my attempts to connect my Samsung Galaxy S4 Zoom (os 4.2.2) to my Macbook Pro Retina running OSX 10.8.4. I have Kies for MAC installed, I'm connecting my device with a USB, ...
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0answers
26 views

Backup interrupted - repeat icons already backed up or skip?

I started a backup using Kies 3.2. Backing up Samsung Note 4. Backup completed videos. Then backup interrupted by cable disconnection. Do I need to repeat the icons that have a green checkmark on ...
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0answers
402 views

Read information from old Kies3 call log backup files

I have discovered that my Samsung Galaxy S3 phone has a limit in the number of items retained in the call log, after which the oldest calls are deleted. Having previously suspected that this could be ...
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0answers
27 views

Restoring one item from Kies

Can I restore one item only from Kies to my Galaxy S3 mini without affecting the rest of the content on my phone?
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1answer
249 views

Samsung S4 and Kies error

I am trying to connect my Samsung galaxy S4 to Samsung Kies, yet it says it is not compatible and to download Kies 3 - which I did and then it says the device isn't supported - so both versions of ...
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0answers
221 views

i have made apps backup in mobogenie.. can i restore that using kies

im not able to do usb debugging. since i had uninstall the system apps in my Samsung s duos and reset the phone. after the reboot i cant view the "Samsung account"(which appears to make an account/or ...
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0answers
613 views

How to convert Samsung Backups

I backed up my calendar and contacts with Samsung Kies and switched then to cyanogen mod. The problem is now that I can't transfer the data back via Kies. Is there a converter for the samsung ...
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1answer
301 views

MTP usb driver failed

I upgraded my Samsung Galaxy Ace 2 GT-i8160. Everything went smoothly during the upgrade, but when it's almost finished, it got disconnected from the PC for no reason. When it reconnected again, it ...
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0answers
369 views

S3 to S4 - in Kies, these items can only be restored to the same device

water spilled on my S3 and the screen no longer works at all. The phone itself works, it was getting text messages. Voice control works. Volume button and power button works etc. You just cannot ...
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0answers
50 views

Why doesn't my latest back up file appear in drop list? (Galaxy 3)

I've run a full back up on my Galaxy 3 twice in the last week so I can do a factory reset. Neither backup shows up in the drop menu when I go to restore in Kies 3. I can find the file when I do a ...
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2answers
1k views

Does Samsung KIES backup hidden photos in galery?

I made a hard reset on a friend's SAMSUNG I9082 GRAN DUOS and he forgot to tell me about his hidden items. On the KIES I selected all the possible options to keep, like a full backup (including ...
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0answers
456 views

Samsung Ace 3 - S7270 - Wifi and recovery mode problem

My Samsung Ace 3 does not detect any Wifi networks, and it cannot connect to Kies. My wifi network is fine, and there are lots of wifi networks in the area, but my SGA3 does not detect any of them ...
2
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1answer
1k views

windows 8 - keeps disconnection samsung from computer

I recently upgraded from windows xp to windows 8 and I have a problem with the USB-connection. When I plug-in my samsung galaxy s3 to the computer - a symbol pops-up and the adb-client can comunnicate ...
1
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1answer
324 views

Sync 'droid with Outlook

I have seen many questions here about users trying other software than Kies for sync'ing data with Outlook and a handset, very mixed reviews with what's good/bad, but not very much mentioned recently ...
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0answers
121 views

How to perform update on S6102B, since updating from settings or from Kies software is bugged?

Last month I was noticed that a firmware update is available for my GT-S6102B, a mobile phone named Samsung Galaxy Y Duos, but: When I try to update from settings (settings > about > update > update ...
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0answers
325 views

Open Wifi.swi file

So. I just came back home and i forgot that there is no wifi here. But i got a wifi network i know, which i was connected to and made a backup of my phone with Kies 3. In the backup, there is a ...
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0answers
1k views

“Firmware upgrade encountered an issue…” message on galaxy tab 2 10.1

I have a problem: My samsung galaxy tab 2 10.1 doesn't turn on correcty. I have the message : Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again". For your ...
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1answer
758 views

Samsung Kies correct version

I need to find the right Kies version for Samsung S4 mini but the info provided by samsung is not clear: Please check your mobile phone model before downloading: Kies Supported model : Feature ...
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0answers
188 views

Status 7 error on Samsung Galaxy Tab 2 (p3113)

Everytime I tried to update my PAC or any other ROM with my device support and 4.4.3 it gives my a Status 7 error. I think it could be the firmware but I cannot connect to kies, I tried almost ...
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0answers
712 views

backup taken by kies and want to restore it in lg phone

My s3 screen was blacked out and i took contact backup using kies3. Now i have got LG LTE2 phone also known as LG optimus f160 and want to restore that backup (taken by kies) data on LG phone. How ...
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0answers
406 views

“Firmware Upgrade encountered an issue. Please select recovery mode in Kies” on reboot randomly, but device still working fine

My Galaxy Note 2 N7100 has “Firmware Upgrade encountered an issue. Please select recovery mode in Kies” shows up randomly on system reboot, recovery reboot (from reboot menu in Touchwiz based official ...
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3answers
18k views

Copy contacts from Samsung device to other brand

I have bought a brand new Gionee E6. First thing I need to do is copy contacts from my Samsung Galaxy phone to Gionee E6. I have backed up my contacts as .spb file using Kies. But when I try to import ...
3
votes
1answer
287 views

kies stuck on “connecting” on mac+galaxy s2

i have the latest version of kies,os x, and a galaxy s2 with cm10 on it. it is set to MTP with usb debugging off (if it's on usb storage rather than mtp, kies crashes). i tried playing with many ...
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1answer
262 views

Help me. Can't update my galaxy [duplicate]

I own a Samsung SCH-i545 Galaxy S4 and can not update to Jellybean 4.3. The wi-fi it says: Software update is temporarly unavailable.vTry again later. Kies does not let me update either. I really want ...
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3answers
13k views

Trying to restore photos from a broken S4 (AT&T), how do I go about it?

My friend broke her S4's screen, and wants to get back the photos from the internal memory. The phone does not have USB debugging turned on, so having it attached to the computer only charges it. The ...
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1answer
432 views

Why hasn't my Galaxy S3 received the 4.3 update?

The title explains it all. I have an year old Galaxy S3 which runs Android 4.1.1 (stock ROM). Yesterday, my friend received the 4.3 update however, I haven't. Samsung Kies says that the latest ...
2
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1answer
23k views

My Samsung S4 won't connect to my computer

I have downloaded Samsung Kies 3, and the computer wont even find the device. I have tried different USB ports and nothing seems to work. I have tried changing it to a media device manually but I cant ...
1
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1answer
25k views

Samsung Kies fails to restore all my stuff. What other software can I use to complete the process?

I spoke with the Samsung Support today, and as part of the troubleshooting process they asked me to do a backup of the phone and then reset it. I followed through and I've done that (the initial ...
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1answer
4k views

lost apps after backup and restore on Samsung Kies

I downloaded Kies because there is a software issue on the phone. So I backed up the phone to Kies on my laptop then did a factory reset on the phone. Then I restored the phone from the laptop but ...
1
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2answers
13k views

How to recover stock firmware on the Galaxy Note 3

How do I restore stock firmware. I have firmware upgrade encountered an issue. Please select recovery mode in Kies and try again. I am using KIES 3 because I have a Samsung Note 3 N900A and it ...
1
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2answers
2k views

Samsung Galaxy S4 SCH-I545 official updates via Kies fails with: “Software update is temporarily unavailable. Try again later.”

I own a Samsung SCH-I545 Galaxy S4 and can not do update via Kies. It says: Software update is temporarily unavailable. Try again later. The phone is sent by my uncle from America and I am from ...
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0answers
875 views

Kies - Reflashing Samsung Galaxy Y

My problem is that I messed up some binaries in the ROM on my Samsung Galaxy Y (GT-S5360L). Specifically, most of the binaries in /system/bin are gone, thanks to Busybox Installer. This means I can ...
9
votes
3answers
1k views

Why do we need Kies (ADB driver) in Windows but not in Linux?

Why do we need an ADB driver in Windows but not in Linux? I have been working on Android for the past few months in Windows. To run my project on my Samsung device I had to install Kies first. ...
2
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2answers
2k views

What does the program Samsung Kies light do?

I use Samsung kies for my Galaxy S1 and I also installed Kies Light but I don't understand what it does. I would like the function the send SMS from my computer, can it do that or what does it do?
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0answers
164 views

Is it possible to update my phone without using Kies?

OS: Mac w/ OS10.8.4 Device: Galaxy Note Android: 4.0.4 I want to update to Jelly Bean. Kies absolutely refuses to recognize the device. Tried everything including Samsung's tech support. They gave ...
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0answers
301 views

What to do if Galaxy S2 firmware upgrade failed and the phone is not working at all?

I was upgrading my Galaxy S2 from Gingerbread 2.2.3 to Jelly Bean 4.1.2. In the middle of the process the USB cable just got disconnected and I only see a picture of mobile connected to a PC and a ...
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2answers
3k views

Can back up / restore for a hard reset on Galaxy Note be done using Samsung Kies?

My Galaxy Note seems to have gone pretty sluggish and i guess one option is to hard reset / format my phone. I have been browsing this forum and now know how to do the reset and that it is very ...
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0answers
3k views

Current firmware version is not supported to update via kies

I've got Samsung captivate glide. It comes with at&t only so I've got unlocked version. Its base firmware version is 2.3.5 Ginger Bread. Official update of ICS 4.0.4 is out by at&t and ...
2
votes
1answer
652 views

Can I update my Saudi Arabian Samsung Galaxy S2 to the latest Android version over the air in India?

I have a Samsung Galaxy S2 I9100 which my cousin bought for me in Saudi Arabia. It is running on Android 2.3 ginger bread. Will I get firmware updates for this phone in India over the air (OTA)?
0
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1answer
226 views

Samsung Galaxy SIII not Recognized

I have a Samsung Galaxy SIII which I'm attempting to pull photos off of - but I am having trouble doing so. I've attempted to use Kies to pull the photos off - but it just says loading... loading... ...
1
vote
1answer
1k views

Windows can't identify Samsung captivate glide

I've Samsung Captivate Glide (i927). When I try to connect the phone to the PC windows says USB Device unrecognized. I've installed the latest version of Samsung Kies, and also installed ...
1
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0answers
60 views

Samsung galaxy mini? pls help…about kies?

i installed kies software.But when i try to sync my photos and music into samsung galaxy mini,there is no option called multimedia under sync.what should i do?