1
vote
1answer
10k views

Samsung Kies fails to restore all my stuff. What other software can I use to complete the process?

I spoke with the Samsung Support today, and as part of the troubleshooting process they asked me to do a backup of the phone and then reset it. I followed through and I've done that (the initial ...
1
vote
1answer
3k views

lost apps after backup and restore on Samsung Kies

I downloaded Kies because there is a software issue on the phone. So I backed up the phone to Kies on my laptop then did a factory reset on the phone. Then I restored the phone from the laptop but ...
1
vote
3answers
873 views

Extracting data from a backup file (.sbu) made by Samsung kies

I had made a back up file containing contacts, , calender, memo etc with the help of Samsung kies which was saved in .sbu format when I owned a Galaxy ace plus. But now I have a new phone galaxy grand ...
2
votes
0answers
3k views

Samsung Kies restore a backup from another PC

I recently did a backup as I had to send my S3 to samsung to fix a broken screen. I took my backup on my work pc and copied the whole backup folder to an external drive. I now have my phone back and ...
1
vote
2answers
13k views

Cannot restore Kies backup after firmware upgrade

I backed up my Samsung Galaxy S2 on Kies before updating to Ice Cream Sandwich. After the upgrade I tried to restore, but the restore fails each time I try.
6
votes
3answers
17k views

Samsung Galaxy - Import contacts from sbu file

I'd a Samsung Galaxy i551. I've done a backup using Kies and it saved a .sbu file. Now I don't have the phone any more and I'd like to export this information to some useful format or at least to view ...