For questions regarding Samsung Kies, a PC application for updating and managing Samsung smartphones.

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0
votes
2answers
4k views

Can back up / restore for a hard reset on Galaxy Note be done using Samsung Kies?

My Galaxy Note seems to have gone pretty sluggish and i guess one option is to hard reset / format my phone. I have been browsing this forum and now know how to do the reset and that it is very ...
1
vote
4answers
31k views

Copy contacts from Samsung device to other brand

I have bought a brand new Gionee E6. First thing I need to do is copy contacts from my Samsung Galaxy phone to Gionee E6. I have backed up my contacts as .spb file using Kies. But when I try to import ...
4
votes
1answer
2k views

Why won't Kies let me tried to update to Froyo again after a failed upgrade attempt?

Yesterday I connected my i9000 to Kies which showed a message about the Froyo upgrade. I clicked on Firmware Upgrade, it started with an progress bar, and when it got to 100% it tried to reconnect to ...
6
votes
3answers
24k views

Why has my Android firmware upgrade been stuck at 0% for an hour? (Samsung Galaxy Ace)

I'm using Samsung Galaxy Ace GT-S5830. More than an hour ago, Samsung-Kies prompted me to install a firmware update. It downloaded the required files and then proceeded to the actual upgrade. Now, ...
1
vote
2answers
11k views

Transferring pdfs from computer to android

When trying to transfer pdfs from computer to Galaxy Note II, Samsung Kies reports 'No App to read file'. I have several pdf readers including adobe for android and downloads direct to Note 2 work ...
0
votes
0answers
28 views

Samsung Galaxy Note 4 is not recognized by PC or Kies 3

Samsung Galaxy Note 4 is not recognized by PC or Kies 3. Also, is there any new update for note 4 SMN910F or now because my Android version is 4.4.4 and doesn't receive any new updates, and every ...
0
votes
1answer
18k views

Can't transfer files to galaxy S3 from laptop?Kies not getting Installed in lap?

I am having a galaxy S3, I can't connect it to my laptop.When I connect it with USB it's not getting mounted and so unable to transfer any files. In my laptop Samsung kies is not installed, hope it ...
2
votes
2answers
2k views

Reinstall default apps on Galaxy S3 before updating to Jelly Bean

I want to update my Galaxy S3 to Jelly Bean but after downloading the firmware using Kies, it starts updating, but then it stops with a "dead" Android with a red triangle icon. I think it's because I ...
1
vote
0answers
31 views

Blank screen boot loop on SM-T211

I have a Samsung SM-T211 (India) tablet and am using it for 2 years. I have rooted it using ODIN and TWRP (android 4.4.2) based on online tutorials and it is working fine. Couple of days back when I ...
11
votes
8answers
39k views

Samsung Galaxy S stuck upgrading firmware. Should I unplug my phone? Should I keep on waiting?

I tried to upgrade my firmware on my Samsung Galaxy S using Kies The Firmware upgrade appears to have gotten stuck. Kies says Upgradeing firmware... Do not disconnect a mobile device from the PC ...
1
vote
1answer
3k views

Samsung Galaxy S4 GT-I9505 firmware update issue

I was updating the firmware of my Samsung Galaxy S4 GT-I9505 with Samsung Kies 3 on my Macintosh and suddenly my laptop turned off, so I disconnect the phone and tried to reboot it and after it ...
0
votes
1answer
1k views

Samsung galaxy tab 3 lite connection to pc problem

I tried to install a custom ROM on my tab 3 lite, but it got disconnected half way through. it now says "Firmware upgrade encountered an issue. Please select recovery mode in kies to continue". So I ...
1
vote
0answers
1k views

How to convert Samsung Backups

I backed up my calendar and contacts with Samsung Kies and switched then to cyanogen mod. The problem is now that I can't transfer the data back via Kies. Is there a converter for the samsung ...
3
votes
2answers
2k views

Samsung Android phone / tablet drivers without using the Samsung Kies

As Samsung Kies require one to be online in order to install but all I need are just Samsung drivers so that the OS (e.g. Windows XP, Windows 7) can recognize the Samsung Android device. So, how to ...
-1
votes
1answer
34 views

kies to transfer data and contacts from Android 4.1 to Android 4.4

I'm updating my phone and wish to transfer contacts and data from 4.1 phone to a 4.4. Do I use the old Kies or the new Kies 3?
1
vote
1answer
20k views

How can I update my Samsung Galaxy S2 (GT-I9100) from Android 2.3.3 to a newer version?

I have a Samsung Galaxy SII (GT-I9100). OS version-2.3.3. Whenever I connect it to Kies, it cannot find an available software upgrade. Is there any other way to upgrade my OS?
0
votes
0answers
209 views

Samsung Galaxy FRP lock is on and Phone is stuck on logo screen

I have Samsung Galaxy S6 32GB T-Mobile. Somehow I locked my phone with FRP lock and then tried installing the new firmware, so that didn't go well and now phone is stuck on Samsung Logo screen. I ...
7
votes
6answers
53k views

Samsung Galaxy S 2 Kies update problem: “does not support initialising”

I've been fruitlessly trying to get the new Android OS update for my s2 for quite some time now and I finally thought my troubles were over when I saw an update for Samsung Kies pop up earlier today ...
0
votes
0answers
28 views

Exit from download mode

I was trying to recover files with the wondershare program from my laptop and it said to power off my s4, press the lock button & the volume down button for a long time. Now it keeps saying "...
1
vote
2answers
25k views

how to connect Galaxy S4 to Macbook Pro?

The Macbook Pro does recognise my Galaxy S4. I've just downloaded and opened the latest version of Kies, restarted everything, and the "connecting" wheel just keeps going round and round and round. I ...
0
votes
0answers
49 views

Custom os issue in Samsung tab 2 p3100

I m facing an issue while I turn on Tab Warning A custom OS can cause critical problem in the phone and installed application. ... Please give me any hint how can do restore this tablet ..
2
votes
1answer
6k views

Cannot upgrade Galaxy Y GT-S5360 with new firmware using Kies

Whenever I try to click "upgrade", my phone suddenly disconnects from Kies but the download prompt still runs. After the download process completes, Kies suddenly closes and there are no changes with ...
1
vote
0answers
22 views

Is Kies a good way to backup phone data for use on another phone?

I currently own a Galaxy S3, and later this month I will be upgrading to an S6. I have rooted my S3, and as such have disabled a lot of the sync and backup services, including Backup Assistant. If I ...
1
vote
0answers
98 views

How can I export contacts & SMS from broken Galaxy S3 and import them onto Google Nexus 6P?

I've got myself in a pickle. The screen AND buttons on my Galaxy S3 have broken, so I've acquired a Nexus 6P phone. My old contacts and SMS messages are stored on the Galaxy S3 phone itself. I am able ...
3
votes
1answer
10k views

What happens when you kill the Samsung Kies Wifi Agent?

My Macbook Pro was running hot, the fans running constantly. This is not usual behavior. When I looked at the running processes, I saw that the Kies Wifi Agent was gobbling up a lot of RAM. I tried ...
18
votes
9answers
190k views

“MTP USB Device” driver error (screenshot) when connecting my Galaxy S to my PC in Kies mode — How can I resolve this problem?

I always got this error when trying to connect my Galaxy S to my PC in Kies mode. I can connect it as "Mass storage" with no problem. But I need to connect with Kies mode to get 2.2 (froyo), but I ...
5
votes
2answers
6k views

Galaxy S not responsive after an aborted firmware update

I just bought this Samsung Galaxy S, installed the Kies software, then it automatically downloaded an update for my phone. I plugged in my phone and it began the update. After a few seconds the ...
3
votes
2answers
7k views

Extracting data from a backup file (.sbu) made by Samsung kies

I had made a back up file containing contacts, , calender, memo etc with the help of Samsung kies which was saved in .sbu format when I owned a Galaxy ace plus. But now I have a new phone galaxy grand ...
0
votes
0answers
40 views

Samsung Galaxy S5: Kies delete contacts stored in Favorites when I sync them

I've updated my Samsung Galaxy S5. Now, when I sync my contacts through Kies it delete contacts I have stored in Favorites.
0
votes
0answers
227 views

Kies not showing PDA, CSC, PHONE

I installed Malaysia's Android 5.0.2 using ODIN. But the CSC is wrong! Right now my CSC is XSP, XSP is Singapore CSC, while Malaysia's CSC is supposed to be XME. I also want to downgrade my Android ...
1
vote
2answers
19k views

How to recover stock firmware on the Galaxy Note 3

How do I restore stock firmware. I have firmware upgrade encountered an issue. Please select recovery mode in Kies and try again. I am using KIES 3 because I have a Samsung Note 3 N900A and it won'...
1
vote
1answer
2k views

Samsung Galaxy 3 (GT-i5801) is not being detected in Kies

Whenever I connect my device to my PC, it asks me on connection for the type of connection I want. If I select Samsung kies in the device it shows me connected, but in the kies it keeps connecting (...
0
votes
1answer
165 views

Samsung Kies version for both old and new android versions?

A friend gave me his older Samsung tablet to upgrade since it kept failing with the OTA update, so like indicated I will try KIES first for updating the device. However I also have 3 newer android (...
0
votes
1answer
75 views

Can I reflash stock with kies

I'm on a Samsung Galaxy s4 sgh-i337 from att and I messed up my system a little bit I want to reflash and restore stock firmware with kies. Will that work? Also, I am rooted will kies work with me?
0
votes
1answer
183 views

How to connect Samsung Galaxy S4 Zoom to MAC?

I have been unsuccessful in my attempts to connect my Samsung Galaxy S4 Zoom (os 4.2.2) to my Macbook Pro Retina running OSX 10.8.4. I have Kies for MAC installed, I'm connecting my device with a USB, ...
0
votes
3answers
24k views

Trying to restore photos from a broken S4 (AT&T), how do I go about it?

My friend broke her S4's screen, and wants to get back the photos from the internal memory. The phone does not have USB debugging turned on, so having it attached to the computer only charges it. The ...
2
votes
0answers
1k views

Read information from old Kies3 call log backup files

I have discovered that my Samsung Galaxy S3 phone has a limit in the number of items retained in the call log, after which the oldest calls are deleted. Having previously suspected that this could be ...
0
votes
1answer
368 views

Samsung S4 and Kies error

I am trying to connect my Samsung galaxy S4 to Samsung Kies, yet it says it is not compatible and to download Kies 3 - which I did and then it says the device isn't supported - so both versions of ...
2
votes
7answers
24k views

Kies dies when trying to update Galaxy Note firmware

I downloaded and installed Kies in my Windows 7 laptop. (Toshiba Satellite.) I plug the phone in the USB, it is recognized and its storage shows in Explorer. Then I run Kies. It says there is a ...
0
votes
2answers
2k views

How do I convert videos for Samsung GT-i5503?

I'm using Samsung GT-i5503 with android version 2.2. I recently updated my Kies application. And after updating when I tried converting videos using Kies Video COnverter from youtube then saved in my ...
1
vote
1answer
469 views

Why hasn't my Galaxy S3 received the 4.3 update?

The title explains it all. I have an year old Galaxy S3 which runs Android 4.1.1 (stock ROM). Yesterday, my friend received the 4.3 update however, I haven't. Samsung Kies says that the latest ...
1
vote
0answers
5k views

Samsung galaxy s3 driver problem on win7 ult 64 bit machine

The Driver Problem. When I install the drivers and restart my system it will not pick them up, I have tried USB debug mode and normal mode it still won’t work. Even multiple installs of Kies_2.5.0....
0
votes
1answer
505 views

MTP usb driver failed

I upgraded my Samsung Galaxy Ace 2 GT-i8160. Everything went smoothly during the upgrade, but when it's almost finished, it got disconnected from the PC for no reason. When it reconnected again, it ...
3
votes
1answer
3k views

windows 8 - keeps disconnection samsung from computer

I recently upgraded from windows xp to windows 8 and I have a problem with the USB-connection. When I plug-in my samsung galaxy s3 to the computer - a symbol pops-up and the adb-client can comunnicate ...
2
votes
4answers
4k views

Samsung Galaxy S disconnected during Kies firmware download

The phone will not work at all now and only shows an icon depicting the phone and a pc connected with an exclamation in the middle. I have taken out the battery etc but to no avail. The PC now doesn't ...
2
votes
1answer
29k views

My Samsung S4 won't connect to my computer

I have downloaded Samsung Kies 3, and the computer wont even find the device. I have tried different USB ports and nothing seems to work. I have tried changing it to a media device manually but I cant ...
1
vote
1answer
751 views

Why do I get the message “device connection disrupted” when I connect my phone to the computer?

I have a Samsung Galaxy mini gt-55570. When I try connecting my phone to the computer, I get the message "device connection disrupted" and " Kies has stopped working". What is the problem and how can ...
1
vote
2answers
3k views

Does Samsung KIES backup hidden photos in galery?

I made a hard reset on a friend's SAMSUNG I9082 GRAN DUOS and he forgot to tell me about his hidden items. On the KIES I selected all the possible options to keep, like a full backup (including ...
1
vote
0answers
852 views

Samsung Ace 3 - S7270 - Wifi and recovery mode problem

My Samsung Ace 3 does not detect any Wifi networks, and it cannot connect to Kies. My wifi network is fine, and there are lots of wifi networks in the area, but my SGA3 does not detect any of them (...
1
vote
1answer
368 views

Sync 'droid with Outlook

I have seen many questions here about users trying other software than Kies for sync'ing data with Outlook and a handset, very mixed reviews with what's good/bad, but not very much mentioned recently ...