For questions regarding Samsung Kies, a PC application for updating and managing Samsung smartphones.

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2
votes
0answers
4k views

Samsung Kies restore a backup from another PC

I recently did a backup as I had to send my S3 to samsung to fix a broken screen. I took my backup on my work pc and copied the whole backup folder to an external drive. I now have my phone back and ...
2
votes
2answers
2k views

Reinstall default apps on Galaxy S3 before updating to Jelly Bean

I want to update my Galaxy S3 to Jelly Bean but after downloading the firmware using Kies, it starts updating, but then it stops with a "dead" Android with a red triangle icon. I think it's because I ...
2
votes
0answers
368 views

AT&T Galaxy SIII / Windows 7 64bit AMD/ Cannot mount USB drive

I just want to transfer files between my new cell phone and my new computer. I have been on the phone with both AT&T and Samsung tech support for two days. No joy. I and they have tried dozens of ...
2
votes
0answers
638 views

Samsung Kies program on my PC can't restore contacts to Samsung Galaxy S

I downloaded a new program, and I already did a backup using the Samsung Kies program installed on my PC, but now I can't restore the contacts because the program is not recognizing the phone, and I ...
2
votes
0answers
619 views

Galaxy S II - USB debugging not turning off

I have a Samsung Galaxy S II. Instead of Samsung Kies, I have installed MyPhoneExplorer to use for synchronization. This required me to enable USB debugging. After I turn it off and connect Kies ...
2
votes
2answers
1k views

Samsung apps cannot be run. Please try again later

I'm using Kies to connect my 'Samsung Galaxy Ace' in my PC. All the options like Music,Photos,Videos and Podcasts working fine. But when I click on Samsung Apps under Store option, its showing an ...
2
votes
0answers
766 views

Sync My Calendar with Outlook/Exchange 2010 using Kies messes up dates on Galaxy S II

I have a Samsung Galaxy S II running Gingerbread (2.3.5). I tried synchronizing My Calendar with Outlook/Exchange 2010 (Outlook running on Win7) using Kies (over USB). I started with a clean calendar ...
2
votes
4answers
4k views

Samsung Galaxy S disconnected during Kies firmware download

The phone will not work at all now and only shows an icon depicting the phone and a pc connected with an exclamation in the middle. I have taken out the battery etc but to no avail. The PC now doesn't ...
1
vote
1answer
467 views

Why hasn't my Galaxy S3 received the 4.3 update?

The title explains it all. I have an year old Galaxy S3 which runs Android 4.1.1 (stock ROM). Yesterday, my friend received the 4.3 update however, I haven't. Samsung Kies says that the latest ...
1
vote
4answers
30k views

Copy contacts from Samsung device to other brand

I have bought a brand new Gionee E6. First thing I need to do is copy contacts from my Samsung Galaxy phone to Gionee E6. I have backed up my contacts as .spb file using Kies. But when I try to import ...
1
vote
1answer
791 views

Can I remove the “USB Configuration\KIES\UMS” splash-screen?

Everytime that I plug my Android smartphone on my USB PC port to recharge the batteries a splash-screen popup telling me to choose between "KIES and UMS-only configuration" and I need to chose ...
1
vote
1answer
8k views

How to upgrade Android 2.2 to Android 2.3 on Samsung Galaxy S? [duplicate]

Possible Duplicate: How do I update the OS on my device? I have a Samsung Galaxy S (LCD version) with stock Android 2.2. How can i upgrade it to Android 2.3?
1
vote
1answer
4k views

Samsung Kies correct version

I need to find the right Kies version for Samsung S4 mini but the info provided by samsung is not clear: Please check your mobile phone model before downloading: Kies Supported model : Feature ...
1
vote
1answer
4k views

Kies is not working after flashing cyanogenmod on my Samsung Android phone

I have flashed my samsung android phone(GT-I5510) to CM7 and everything is fine with it exept that kies has stopped working with it..i.e when I connect my phone to laptop, it doesn't show the option ...
1
vote
1answer
20k views

How can I update my Samsung Galaxy S2 (GT-I9100) from Android 2.3.3 to a newer version?

I have a Samsung Galaxy SII (GT-I9100). OS version-2.3.3. Whenever I connect it to Kies, it cannot find an available software upgrade. Is there any other way to upgrade my OS?
1
vote
1answer
386 views

Why GPS tags are lost after saving images to PC with KIES?

I'm using Samsung Galaxy S and latest Kies downloaded from samsung site. When I save images to PC all GPS tags are elliminated. How to keep them intact?
1
vote
1answer
600 views

Why does Kies say that there is no official release for my Samsung Galaxy Mini (GT-S5570)?

Why does Kies say it does not support updates for the firmware on my Samsung Galaxy Mini S5570 as it is "not official release". On the phone it says android version 2.2.1 and Kies calls it: PDA:KC1 ...
1
vote
2answers
1k views

Firmware Update for Samsung S LCD I 9003 stops at “preparing firmware update”

I am trying to upgrade the firmware of samsung galaxy S LCD using Samsung Kies. I am using the recent version of Kies. But during when I click start update it is showing that the FirmwareUpdate has ...
1
vote
2answers
23k views

how to connect Galaxy S4 to Macbook Pro?

The Macbook Pro does recognise my Galaxy S4. I've just downloaded and opened the latest version of Kies, restarted everything, and the "connecting" wheel just keeps going round and round and round. I ...
1
vote
2answers
3k views

Does Samsung KIES backup hidden photos in galery?

I made a hard reset on a friend's SAMSUNG I9082 GRAN DUOS and he forgot to tell me about his hidden items. On the KIES I selected all the possible options to keep, like a full backup (including ...
1
vote
1answer
368 views

Sync 'droid with Outlook

I have seen many questions here about users trying other software than Kies for sync'ing data with Outlook and a handset, very mixed reviews with what's good/bad, but not very much mentioned recently ...
1
vote
2answers
19k views

How to recover stock firmware on the Galaxy Note 3

How do I restore stock firmware. I have firmware upgrade encountered an issue. Please select recovery mode in Kies and try again. I am using KIES 3 because I have a Samsung Note 3 N900A and it ...
1
vote
1answer
523 views

galaxy tab 2 usb issues

My new Galaxy Tab 2 can't connect to my PC via USB. When I plug it in my PC, it plays a tone. It means some new hardware has been connected. It appears in Kies as GT-P3113. But when I mouse-over it, ...
1
vote
1answer
1k views

Will I lose root & CWM when I upgrade via Kies (Galaxy Note 2)?

I rooted my Samsung Galaxy Note 2 with ClockworkMod Recovery. My Samsung Galaxy Note 2 is using Official Samsung firmware from T-Mobile and ClockworkMod Recovery. In the future Samsung may release a ...
1
vote
1answer
819 views

Cannot upgrade Samsung gt-i5800 firmware from 2.1

Hi I cannot upgrade Samsung gt-i5800 firmware from 2.1 using kies, it tells me that the phone requires 3000 mb (or 3gb) but it doesn't even have this as internal memory as far as i know! Has anyone ...
1
vote
2answers
13k views

Cannot restore Kies backup after firmware upgrade

I backed up my Samsung Galaxy S2 on Kies before updating to Ice Cream Sandwich. After the upgrade I tried to restore, but the restore fails each time I try.
1
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2answers
1k views

What can cause the Oct 2011 OTA update of the Galaxy Tab 10.1 to fail?

I'm using a Galaxy Tab 10.1 3G (GT-P7500), Android 3.1, Baseband version P7500XXKG7, Build HMJ37 P7500XWKG9, rooted. (I got it with 3.1 and TouchWiz preinstalled.) A few weeks ago, I got a ...
1
vote
1answer
1k views

Unable to connect Galaxy Tab 10.1 to Windows 7 for transferring files

I am unable to connect a Samsung Galaxy Tab 10.1 to a computer via included cable. Here is what I tried: Tried to mount on Windows XP (32), Windows 7 (32), Windows 7(64), and OSX (Snow Leopard). ...
1
vote
1answer
4k views

Whats the core difference between Kies, New PC Studio, PC Studio 3.1 from Samsung?

The web site doesn't specifically say...but I assume that Kies is for Android based devices, NPS and PCStudio are for W7p and other Phone OSs?
1
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0answers
18 views

Blank screen boot loop on SM-T211

I have a Samsung SM-T211 (India) tablet and am using it for 2 years. I have rooted it using ODIN and TWRP (android 4.4.2) based on online tutorials and it is working fine. Couple of days back when I ...
1
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0answers
22 views

Is Kies a good way to backup phone data for use on another phone?

I currently own a Galaxy S3, and later this month I will be upgrading to an S6. I have rooted my S3, and as such have disabled a lot of the sync and backup services, including Backup Assistant. If I ...
1
vote
0answers
94 views

How can I export contacts & SMS from broken Galaxy S3 and import them onto Google Nexus 6P?

I've got myself in a pickle. The screen AND buttons on my Galaxy S3 have broken, so I've acquired a Nexus 6P phone. My old contacts and SMS messages are stored on the Galaxy S3 phone itself. I am able ...
1
vote
1answer
3k views

Samsung Galaxy S4 GT-I9505 firmware update issue

I was updating the firmware of my Samsung Galaxy S4 GT-I9505 with Samsung Kies 3 on my Macintosh and suddenly my laptop turned off, so I disconnect the phone and tried to reboot it and after it ...
1
vote
0answers
1k views

How to convert Samsung Backups

I backed up my calendar and contacts with Samsung Kies and switched then to cyanogen mod. The problem is now that I can't transfer the data back via Kies. Is there a converter for the samsung ...
1
vote
0answers
838 views

Samsung Ace 3 - S7270 - Wifi and recovery mode problem

My Samsung Ace 3 does not detect any Wifi networks, and it cannot connect to Kies. My wifi network is fine, and there are lots of wifi networks in the area, but my SGA3 does not detect any of them ...
1
vote
0answers
512 views

“Firmware Upgrade encountered an issue. Please select recovery mode in Kies” on reboot randomly, but device still working fine

My Galaxy Note 2 N7100 has “Firmware Upgrade encountered an issue. Please select recovery mode in Kies” shows up randomly on system reboot, recovery reboot (from reboot menu in Touchwiz based official ...
1
vote
2answers
3k views

Samsung Galaxy S4 SCH-I545 official updates via Kies fails with: “Software update is temporarily unavailable. Try again later.”

I own a Samsung SCH-I545 Galaxy S4 and can not do update via Kies. It says: Software update is temporarily unavailable. Try again later. The phone is sent by my uncle from America and I am from ...
1
vote
0answers
185 views

Is it possible to update my phone without using Kies?

OS: Mac w/ OS10.8.4 Device: Galaxy Note Android: 4.0.4 I want to update to Jelly Bean. Kies absolutely refuses to recognize the device. Tried everything including Samsung's tech support. They gave ...
1
vote
0answers
352 views

What to do if Galaxy S2 firmware upgrade failed and the phone is not working at all?

I was upgrading my Galaxy S2 from Gingerbread 2.2.3 to Jelly Bean 4.1.2. In the middle of the process the USB cable just got disconnected and I only see a picture of mobile connected to a PC and a ...
1
vote
0answers
3k views

Current firmware version is not supported to update via kies

I've got Samsung captivate glide. It comes with at&t only so I've got unlocked version. Its base firmware version is 2.3.5 Ginger Bread. Official update of ICS 4.0.4 is out by at&t and ...
1
vote
1answer
2k views

Windows can't identify Samsung captivate glide

I've Samsung Captivate Glide (i927). When I try to connect the phone to the PC windows says USB Device unrecognized. I've installed the latest version of Samsung Kies, and also installed ...
1
vote
0answers
64 views

Samsung galaxy mini? pls help…about kies?

i installed kies software.But when i try to sync my photos and music into samsung galaxy mini,there is no option called multimedia under sync.what should i do?
1
vote
0answers
553 views

Samsung Galaxy Fit firmware update fails

I have a Samsung Galaxy Fit, model GT-S5670B. When i connect the phone to the pc, Samsung Kies (version 2.5.3.13043_14) identifies that there is a firmware update available. I agree to do the ...
1
vote
0answers
126 views

Trying to use Kies to upgrade Galaxy Note firmware

Similar to this question: Kies dies when trying to update Galaxy Note firmware I go to upgrade the firmware and it just keeps looping, downloading firmware components. The progress bar keeps moving, ...
1
vote
1answer
748 views

Why do I get the message “device connection disrupted” when I connect my phone to the computer?

I have a Samsung Galaxy mini gt-55570. When I try connecting my phone to the computer, I get the message "device connection disrupted" and " Kies has stopped working". What is the problem and how can ...
1
vote
3answers
4k views

What is “Kies via Wi-Fi” in S3?

I see that "Kies via Wi-Fi" sends only 2.3 kb and receives only 876 bytes the last four hours in my phone, but it uses 26 mins of my phone CPU time and 20% of my phone battery. Is it something that I ...
1
vote
2answers
11k views

Transferring pdfs from computer to android

When trying to transfer pdfs from computer to Galaxy Note II, Samsung Kies reports 'No App to read file'. I have several pdf readers including adobe for android and downloads direct to Note 2 work ...
1
vote
0answers
82 views

Why does Kies select one photo cover for all of my song?

I have a Samsung Galaxy S3. I have a specific photo for every song that I have on my Kies Library. When I sync my playlist only one photo gets chosen for all of the my songs on my Galaxy. Does anybody ...
1
vote
0answers
313 views

Samsung Galaxy Tab frozen on update via Kies and no longer working

I connected my Samsung galaxy tab and was updating it using the Kies software. It then got onto a section about emergency recovery. I selected the device and then nothing really happened. So I went ...
1
vote
0answers
5k views

Samsung galaxy s3 driver problem on win7 ult 64 bit machine

The Driver Problem. When I install the drivers and restart my system it will not pick them up, I have tried USB debug mode and normal mode it still won’t work. Even multiple installs of ...