For questions regarding Samsung Kies, a PC application for updating and managing Samsung smartphones.

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1
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2answers
10k views

How to recover stock firmware on the Galaxy Note 3

How do I restore stock firmware. I have firmware upgrade encountered an issue. Please select recovery mode in Kies and try again. I am using KIES 3 because I have a Samsung Note 3 N900A and it ...
2
votes
1answer
2k views

Why won't Kies let me tried to update to Froyo again after a failed upgrade attempt?

Yesterday I connected my i9000 to Kies which showed a message about the Froyo upgrade. I clicked on Firmware Upgrade, it started with an progress bar, and when it got to 100% it tried to reconnect to ...
0
votes
2answers
2k views

How do I convert videos for Samsung GT-i5503?

I'm using Samsung GT-i5503 with android version 2.2. I recently updated my Kies application. And after updating when I tried converting videos using Kies Video COnverter from youtube then saved in my ...
1
vote
1answer
5k views

Cannot upgrade Galaxy Y GT-S5360 with new firmware using Kies

Whenever I try to click "upgrade", my phone suddenly disconnects from Kies but the download prompt still runs. After the download process completes, Kies suddenly closes and there are no changes with ...
2
votes
2answers
2k views

Reinstall default apps on Galaxy S3 before updating to Jelly Bean

I want to update my Galaxy S3 to Jelly Bean but after downloading the firmware using Kies, it starts updating, but then it stops with a "dead" Android with a red triangle icon. I think it's because I ...
0
votes
2answers
3k views

Can back up / restore for a hard reset on Galaxy Note be done using Samsung Kies?

My Galaxy Note seems to have gone pretty sluggish and i guess one option is to hard reset / format my phone. I have been browsing this forum and now know how to do the reset and that it is very ...
0
votes
0answers
14 views

restoring data to my samsung grand 2 from kies 2.6 to kies 3

I baked up my contacts on kies 2.6 from Grand 1 and Now i hav Grand 2 and it is asking that you have to install kies 3 instead of kies 2.6 to connect your device, but installing kies 3 will ...
0
votes
0answers
101 views

How to repair my contact names

I had more than 300 company or business contacts on my phone, with the name in the "organisation" field. I got my contact list correctly transferred to my Galaxy S4...can't really remember how...8 ...
0
votes
1answer
16k views

Can't transfer files to galaxy S3 from laptop?Kies not getting Installed in lap?

I am having a galaxy S3, I can't connect it to my laptop.When I connect it with USB it's not getting mounted and so unable to transfer any files. In my laptop Samsung kies is not installed, hope it ...
3
votes
1answer
1k views

Samsung Android phone / tablet drivers without using the Samsung Kies

As Samsung Kies require one to be online in order to install but all I need are just Samsung drivers so that the OS (e.g. Windows XP, Windows 7) can recognize the Samsung Android device. So, how to ...
1
vote
1answer
1k views

Samsung Galaxy 3 (GT-i5801) is not being detected in Kies

Whenever I connect my device to my PC, it asks me on connection for the type of connection I want. If I select Samsung kies in the device it shows me connected, but in the kies it keeps connecting ...
1
vote
1answer
380 views

Why hasn't my Galaxy S3 received the 4.3 update?

The title explains it all. I have an year old Galaxy S3 which runs Android 4.1.1 (stock ROM). Yesterday, my friend received the 4.3 update however, I haven't. Samsung Kies says that the latest ...
0
votes
0answers
13 views

Restoring one item from Kies

Can I restore one item only from Kies to my Galaxy S3 mini without affecting the rest of the content on my phone?
1
vote
0answers
4k views

Samsung galaxy s3 driver problem on win7 ult 64 bit machine

The Driver Problem. When I install the drivers and restart my system it will not pick them up, I have tried USB debug mode and normal mode it still won’t work. Even multiple installs of ...
0
votes
0answers
125 views

S3 to S4 - in Kies, these items can only be restored to the same device

water spilled on my S3 and the screen no longer works at all. The phone itself works, it was getting text messages. Voice control works. Volume button and power button works etc. You just cannot ...
0
votes
1answer
57 views

Samsung S4 and Kies error

I am trying to connect my Samsung galaxy S4 to Samsung Kies, yet it says it is not compatible and to download Kies 3 - which I did and then it says the device isn't supported - so both versions of ...
0
votes
1answer
140 views

MTP usb driver failed

I upgraded my Samsung Galaxy Ace 2 GT-i8160. Everything went smoothly during the upgrade, but when it's almost finished, it got disconnected from the PC for no reason. When it reconnected again, it ...
9
votes
6answers
27k views

Samsung Galaxy S stuck upgrading firmware. Should I unplug my phone? Should I keep on waiting?

I tried to upgrade my firmware on my Samsung Galaxy S using Kies The Firmware upgrade appears to have gotten stuck. Kies says Upgradeing firmware... Do not disconnect a mobile device from the PC ...
2
votes
7answers
20k views

Kies dies when trying to update Galaxy Note firmware

I downloaded and installed Kies in my Windows 7 laptop. (Toshiba Satellite.) I plug the phone in the USB, it is recognized and its storage shows in Explorer. Then I run Kies. It says there is a ...
1
vote
2answers
5k views

Transferring pdfs from computer to android

When trying to transfer pdfs from computer to Galaxy Note II, Samsung Kies reports 'No App to read file'. I have several pdf readers including adobe for android and downloads direct to Note 2 work ...
0
votes
0answers
77 views

i have made apps backup in mobogenie.. can i restore that using kies

im not able to do usb debugging. since i had uninstall the system apps in my Samsung s duos and reset the phone. after the reboot i cant view the "Samsung account"(which appears to make an account/or ...
0
votes
0answers
208 views

How to convert Samsung Backups

I backed up my calendar and contacts with Samsung Kies and switched then to cyanogen mod. The problem is now that I can't transfer the data back via Kies. Is there a converter for the samsung ...
2
votes
1answer
304 views

windows 8 - keeps disconnection samsung from computer

I recently upgraded from windows xp to windows 8 and I have a problem with the USB-connection. When I plug-in my samsung galaxy s3 to the computer - a symbol pops-up and the adb-client can comunnicate ...
2
votes
4answers
3k views

Samsung Galaxy S disconnected during Kies firmware download

The phone will not work at all now and only shows an icon depicting the phone and a pc connected with an exclamation in the middle. I have taken out the battery etc but to no avail. The PC now doesn't ...
2
votes
1answer
18k views

My Samsung S4 won't connect to my computer

I have downloaded Samsung Kies 3, and the computer wont even find the device. I have tried different USB ports and nothing seems to work. I have tried changing it to a media device manually but I cant ...
0
votes
0answers
20 views

Why doesn't my latest back up file appear in drop list? (Galaxy 3)

I've run a full back up on my Galaxy 3 twice in the last week so I can do a factory reset. Neither backup shows up in the drop menu when I go to restore in Kies 3. I can find the file when I do a ...
1
vote
1answer
550 views

Why do I get the message “device connection disrupted” when I connect my phone to the computer?

I have a Samsung Galaxy mini gt-55570. When I try connecting my phone to the computer, I get the message "device connection disrupted" and " Kies has stopped working". What is the problem and how can ...
1
vote
2answers
420 views

Does Samsung KIES backup hidden photos in galery?

I made a hard reset on a friend's SAMSUNG I9082 GRAN DUOS and he forgot to tell me about his hidden items. On the KIES I selected all the possible options to keep, like a full backup (including ...
1
vote
0answers
189 views

Samsung Ace 3 - S7270 - Wifi and recovery mode problem

My Samsung Ace 3 does not detect any Wifi networks, and it cannot connect to Kies. My wifi network is fine, and there are lots of wifi networks in the area, but my SGA3 does not detect any of them ...
0
votes
1answer
12k views

convert .spb file to vcf

I have bought a brand new Gionee E6. First thing I need to do is copy contacts from my Galaxy to Gionee E6. I have backed up my contacts as .spb file using Kies. But when I try to import this contacts ...
1
vote
1answer
254 views

Sync 'droid with Outlook

I have seen many questions here about users trying other software than Kies for sync'ing data with Outlook and a handset, very mixed reviews with what's good/bad, but not very much mentioned recently ...
1
vote
3answers
2k views

Extracting data from a backup file (.sbu) made by Samsung kies

I had made a back up file containing contacts, , calender, memo etc with the help of Samsung kies which was saved in .sbu format when I owned a Galaxy ace plus. But now I have a new phone galaxy grand ...
6
votes
3answers
2k views

Kies won't connect to Galaxy S2

It just displays Connecting... forever when I plug in the phone (through USB), and nothing else happens. What should I do? I just installed Kies, v2.3.0.12035_16
0
votes
0answers
73 views

How to perform update on S6102B, since updating from settings or from Kies software is bugged?

Last month I was noticed that a firmware update is available for my GT-S6102B, a mobile phone named Samsung Galaxy Y Duos, but: When I try to update from settings (settings > about > update > update ...
0
votes
0answers
165 views

Open Wifi.swi file

So. I just came back home and i forgot that there is no wifi here. But i got a wifi network i know, which i was connected to and made a backup of my phone with Kies 3. In the backup, there is a ...
0
votes
0answers
1k views

“Firmware upgrade encountered an issue…” message on galaxy tab 2 10.1

I have a problem: My samsung galaxy tab 2 10.1 doesn't turn on correcty. I have the message : Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again". For your ...
1
vote
1answer
124 views

Samsung Kies correct version

I need to find the right Kies version for Samsung S4 mini but the info provided by samsung is not clear: Please check your mobile phone model before downloading: Kies Supported model : Feature ...
0
votes
0answers
146 views

Status 7 error on Samsung Galaxy Tab 2 (p3113)

Everytime I tried to update my PAC or any other ROM with my device support and 4.4.3 it gives my a Status 7 error. I think it could be the firmware but I cannot connect to kies, I tried almost ...
0
votes
0answers
385 views

backup taken by kies and want to restore it in lg phone

My s3 screen was blacked out and i took contact backup using kies3. Now i have got LG LTE2 phone also known as LG optimus f160 and want to restore that backup (taken by kies) data on LG phone. How ...
1
vote
0answers
267 views

“Firmware Upgrade encountered an issue. Please select recovery mode in Kies” on reboot randomly, but device still working fine

My Galaxy Note 2 N7100 has “Firmware Upgrade encountered an issue. Please select recovery mode in Kies” shows up randomly on system reboot, recovery reboot (from reboot menu in Touchwiz based official ...
4
votes
3answers
6k views

How can I disable Kies in Samsung Galaxy S2?

Whenever I connect my S2 to the power outlet (not to a computer), the Kies application pops up. Where do I disable this auto-activation?
3
votes
4answers
6k views

Send and receive text messages on computer using galaxy s2

I could use Nokia PC suite to receive and send SMS messages on my computer. But I could not find this feature in Samsung Kies. How can I send and receive text messages on a PC using my Galaxy SII?
2
votes
2answers
6k views

Is there any way to sync my Outlook calendar to my Samsung Galaxy S without Kies?

I am trying to sync my Outlook 2010 calendar to Samsung Galaxy S using Kies. For some reason, it doesn't sync. Kies has a nasty habit of hanging, so I would really like to use something else, if ...
0
votes
0answers
25 views

Kies on MAC fails to transfer music to note 3

I can transfer 1 song then I get a message on phone that states "unfortunately, MTP application has stopped.
1
vote
1answer
17k views

Samsung Kies fails to restore all my stuff. What other software can I use to complete the process?

I spoke with the Samsung Support today, and as part of the troubleshooting process they asked me to do a backup of the phone and then reset it. I followed through and I've done that (the initial ...
0
votes
0answers
154 views

Could not connect my phone to Samsung Kies over WiFi

I have Samsung Galaxy S2 GT-i19100G and want to connect with the Kies program from my PC via Wi-Fi. The connection will be successful, but not DONE! In Kies it's showing that it is trying to connect ...
0
votes
0answers
234 views

How can I restore the entire backup of my Samsung Note created with Kies 2.6 to my replacement Note 2 that will only talk to Kies 3?

I have used the Restore files backed up with a previous version of Kies button but only some of my contacts I have both Kies 2.6 & 3 installed on the same laptop, but no longer have my original ...
2
votes
3answers
13k views

Kies unable to connect to Samsung Galaxy S3 after rooting

After I rooted my Samsung Galaxy S3 GT-I9300 phone, I was no longer able to connect to Kies to do a sync. Does anyone know why? I have tried to reinstall Kies on my laptop, performed "Troubleshoot ...
3
votes
1answer
216 views

kies stuck on “connecting” on mac+galaxy s2

i have the latest version of kies,os x, and a galaxy s2 with cm10 on it. it is set to MTP with usb debugging off (if it's on usb storage rather than mtp, kies crashes). i tried playing with many ...
1
vote
2answers
2k views

Samsung Galaxy S4 SCH-I545 official updates via Kies fails with: “Software update is temporarily unavailable. Try again later.”

I own a Samsung SCH-I545 Galaxy S4 and can not do update via Kies. It says: Software update is temporarily unavailable. Try again later. The phone is sent by my uncle from America and I am from ...