For questions regarding Samsung Kies, a PC application for updating and managing Samsung smartphones.

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0
votes
1answer
17k views

Can't transfer files to galaxy S3 from laptop?Kies not getting Installed in lap?

I am having a galaxy S3, I can't connect it to my laptop.When I connect it with USB it's not getting mounted and so unable to transfer any files. In my laptop Samsung kies is not installed, hope it ...
0
votes
1answer
42 views

Samsung galaxy tab 3 lite connection to pc problem

I tried to install a custom ROM on my tab 3 lite, but it got disconnected half way through. it now says "Firmware upgrade encountered an issue. Please select recovery mode in kies to continue". So I ...
0
votes
1answer
17 views

How to connect Samsung Galaxy S4 Zoom to MAC?

I have been unsuccessful in my attempts to connect my Samsung Galaxy S4 Zoom (os 4.2.2) to my Macbook Pro Retina running OSX 10.8.4. I have Kies for MAC installed, I'm connecting my device with a USB, ...
2
votes
1answer
6k views

Cannot upgrade Galaxy Y GT-S5360 with new firmware using Kies

Whenever I try to click "upgrade", my phone suddenly disconnects from Kies but the download prompt still runs. After the download process completes, Kies suddenly closes and there are no changes with ...
2
votes
2answers
2k views

Reinstall default apps on Galaxy S3 before updating to Jelly Bean

I want to update my Galaxy S3 to Jelly Bean but after downloading the firmware using Kies, it starts updating, but then it stops with a "dead" Android with a red triangle icon. I think it's because I ...
0
votes
2answers
3k views

Can back up / restore for a hard reset on Galaxy Note be done using Samsung Kies?

My Galaxy Note seems to have gone pretty sluggish and i guess one option is to hard reset / format my phone. I have been browsing this forum and now know how to do the reset and that it is very ...
0
votes
0answers
19 views

Backup interrupted - repeat icons already backed up or skip?

I started a backup using Kies 3.2. Backing up Samsung Note 4. Backup completed videos. Then backup interrupted by cable disconnection. Do I need to repeat the icons that have a green checkmark on ...
10
votes
7answers
29k views

Samsung Galaxy S stuck upgrading firmware. Should I unplug my phone? Should I keep on waiting?

I tried to upgrade my firmware on my Samsung Galaxy S using Kies The Firmware upgrade appears to have gotten stuck. Kies says Upgradeing firmware... Do not disconnect a mobile device from the PC ...
1
vote
2answers
3k views

Extracting data from a backup file (.sbu) made by Samsung kies

I had made a back up file containing contacts, , calender, memo etc with the help of Samsung kies which was saved in .sbu format when I owned a Galaxy ace plus. But now I have a new phone galaxy grand ...
3
votes
1answer
1k views

Samsung Android phone / tablet drivers without using the Samsung Kies

As Samsung Kies require one to be online in order to install but all I need are just Samsung drivers so that the OS (e.g. Windows XP, Windows 7) can recognize the Samsung Android device. So, how to ...
7
votes
6answers
45k views

Samsung Galaxy S 2 Kies update problem: “does not support initialising”

I've been fruitlessly trying to get the new Android OS update for my s2 for quite some time now and I finally thought my troubles were over when I saw an update for Samsung Kies pop up earlier today ...
1
vote
2answers
12k views

How to recover stock firmware on the Galaxy Note 3

How do I restore stock firmware. I have firmware upgrade encountered an issue. Please select recovery mode in Kies and try again. I am using KIES 3 because I have a Samsung Note 3 N900A and it ...
1
vote
3answers
17k views

Copy contacts from Samsung device to other brand

I have bought a brand new Gionee E6. First thing I need to do is copy contacts from my Samsung Galaxy phone to Gionee E6. I have backed up my contacts as .spb file using Kies. But when I try to import ...
1
vote
1answer
2k views

Samsung Galaxy 3 (GT-i5801) is not being detected in Kies

Whenever I connect my device to my PC, it asks me on connection for the type of connection I want. If I select Samsung kies in the device it shows me connected, but in the kies it keeps connecting ...
3
votes
1answer
13k views

Why has my Android firmware upgrade been stuck at 0% for an hour? (Samsung Galaxy Ace)

I'm using Samsung Galaxy Ace GT-S5830. More than an hour ago, Samsung-Kies prompted me to install a firmware update. It downloaded the required files and then proceeded to the actual upgrade. Now, ...
2
votes
1answer
2k views

Why won't Kies let me tried to update to Froyo again after a failed upgrade attempt?

Yesterday I connected my i9000 to Kies which showed a message about the Froyo upgrade. I clicked on Firmware Upgrade, it started with an progress bar, and when it got to 100% it tried to reconnect to ...
0
votes
3answers
12k views

Trying to restore photos from a broken S4 (AT&T), how do I go about it?

My friend broke her S4's screen, and wants to get back the photos from the internal memory. The phone does not have USB debugging turned on, so having it attached to the computer only charges it. The ...
1
vote
0answers
232 views

Read information from old Kies3 call log backup files

I have discovered that my Samsung Galaxy S3 phone has a limit in the number of items retained in the call log, after which the oldest calls are deleted. Having previously suspected that this could be ...
0
votes
1answer
201 views

Samsung S4 and Kies error

I am trying to connect my Samsung galaxy S4 to Samsung Kies, yet it says it is not compatible and to download Kies 3 - which I did and then it says the device isn't supported - so both versions of ...
2
votes
7answers
22k views

Kies dies when trying to update Galaxy Note firmware

I downloaded and installed Kies in my Windows 7 laptop. (Toshiba Satellite.) I plug the phone in the USB, it is recognized and its storage shows in Explorer. Then I run Kies. It says there is a ...
0
votes
2answers
2k views

How do I convert videos for Samsung GT-i5503?

I'm using Samsung GT-i5503 with android version 2.2. I recently updated my Kies application. And after updating when I tried converting videos using Kies Video COnverter from youtube then saved in my ...
0
votes
0answers
124 views

How to repair my contact names

I had more than 300 company or business contacts on my phone, with the name in the "organisation" field. I got my contact list correctly transferred to my Galaxy S4...can't really remember how...8 ...
1
vote
1answer
410 views

Why hasn't my Galaxy S3 received the 4.3 update?

The title explains it all. I have an year old Galaxy S3 which runs Android 4.1.1 (stock ROM). Yesterday, my friend received the 4.3 update however, I haven't. Samsung Kies says that the latest ...
0
votes
0answers
25 views

Restoring one item from Kies

Can I restore one item only from Kies to my Galaxy S3 mini without affecting the rest of the content on my phone?
1
vote
0answers
4k views

Samsung galaxy s3 driver problem on win7 ult 64 bit machine

The Driver Problem. When I install the drivers and restart my system it will not pick them up, I have tried USB debug mode and normal mode it still won’t work. Even multiple installs of ...
0
votes
0answers
271 views

S3 to S4 - in Kies, these items can only be restored to the same device

water spilled on my S3 and the screen no longer works at all. The phone itself works, it was getting text messages. Voice control works. Volume button and power button works etc. You just cannot ...
0
votes
1answer
255 views

MTP usb driver failed

I upgraded my Samsung Galaxy Ace 2 GT-i8160. Everything went smoothly during the upgrade, but when it's almost finished, it got disconnected from the PC for no reason. When it reconnected again, it ...
1
vote
2answers
6k views

Transferring pdfs from computer to android

When trying to transfer pdfs from computer to Galaxy Note II, Samsung Kies reports 'No App to read file'. I have several pdf readers including adobe for android and downloads direct to Note 2 work ...
0
votes
0answers
192 views

i have made apps backup in mobogenie.. can i restore that using kies

im not able to do usb debugging. since i had uninstall the system apps in my Samsung s duos and reset the phone. after the reboot i cant view the "Samsung account"(which appears to make an account/or ...
0
votes
0answers
495 views

How to convert Samsung Backups

I backed up my calendar and contacts with Samsung Kies and switched then to cyanogen mod. The problem is now that I can't transfer the data back via Kies. Is there a converter for the samsung ...
2
votes
1answer
1k views

windows 8 - keeps disconnection samsung from computer

I recently upgraded from windows xp to windows 8 and I have a problem with the USB-connection. When I plug-in my samsung galaxy s3 to the computer - a symbol pops-up and the adb-client can comunnicate ...
2
votes
4answers
4k views

Samsung Galaxy S disconnected during Kies firmware download

The phone will not work at all now and only shows an icon depicting the phone and a pc connected with an exclamation in the middle. I have taken out the battery etc but to no avail. The PC now doesn't ...
2
votes
1answer
22k views

My Samsung S4 won't connect to my computer

I have downloaded Samsung Kies 3, and the computer wont even find the device. I have tried different USB ports and nothing seems to work. I have tried changing it to a media device manually but I cant ...
0
votes
0answers
43 views

Why doesn't my latest back up file appear in drop list? (Galaxy 3)

I've run a full back up on my Galaxy 3 twice in the last week so I can do a factory reset. Neither backup shows up in the drop menu when I go to restore in Kies 3. I can find the file when I do a ...
1
vote
1answer
597 views

Why do I get the message “device connection disrupted” when I connect my phone to the computer?

I have a Samsung Galaxy mini gt-55570. When I try connecting my phone to the computer, I get the message "device connection disrupted" and " Kies has stopped working". What is the problem and how can ...
1
vote
2answers
976 views

Does Samsung KIES backup hidden photos in galery?

I made a hard reset on a friend's SAMSUNG I9082 GRAN DUOS and he forgot to tell me about his hidden items. On the KIES I selected all the possible options to keep, like a full backup (including ...
1
vote
0answers
385 views

Samsung Ace 3 - S7270 - Wifi and recovery mode problem

My Samsung Ace 3 does not detect any Wifi networks, and it cannot connect to Kies. My wifi network is fine, and there are lots of wifi networks in the area, but my SGA3 does not detect any of them ...
1
vote
1answer
310 views

Sync 'droid with Outlook

I have seen many questions here about users trying other software than Kies for sync'ing data with Outlook and a handset, very mixed reviews with what's good/bad, but not very much mentioned recently ...
6
votes
3answers
2k views

Kies won't connect to Galaxy S2

It just displays Connecting... forever when I plug in the phone (through USB), and nothing else happens. What should I do? I just installed Kies, v2.3.0.12035_16
0
votes
0answers
109 views

How to perform update on S6102B, since updating from settings or from Kies software is bugged?

Last month I was noticed that a firmware update is available for my GT-S6102B, a mobile phone named Samsung Galaxy Y Duos, but: When I try to update from settings (settings > about > update > update ...
0
votes
0answers
259 views

Open Wifi.swi file

So. I just came back home and i forgot that there is no wifi here. But i got a wifi network i know, which i was connected to and made a backup of my phone with Kies 3. In the backup, there is a ...
0
votes
0answers
1k views

“Firmware upgrade encountered an issue…” message on galaxy tab 2 10.1

I have a problem: My samsung galaxy tab 2 10.1 doesn't turn on correcty. I have the message : Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again". For your ...
1
vote
1answer
455 views

Samsung Kies correct version

I need to find the right Kies version for Samsung S4 mini but the info provided by samsung is not clear: Please check your mobile phone model before downloading: Kies Supported model : Feature ...
0
votes
0answers
182 views

Status 7 error on Samsung Galaxy Tab 2 (p3113)

Everytime I tried to update my PAC or any other ROM with my device support and 4.4.3 it gives my a Status 7 error. I think it could be the firmware but I cannot connect to kies, I tried almost ...
0
votes
0answers
650 views

backup taken by kies and want to restore it in lg phone

My s3 screen was blacked out and i took contact backup using kies3. Now i have got LG LTE2 phone also known as LG optimus f160 and want to restore that backup (taken by kies) data on LG phone. How ...
1
vote
0answers
377 views

“Firmware Upgrade encountered an issue. Please select recovery mode in Kies” on reboot randomly, but device still working fine

My Galaxy Note 2 N7100 has “Firmware Upgrade encountered an issue. Please select recovery mode in Kies” shows up randomly on system reboot, recovery reboot (from reboot menu in Touchwiz based official ...
4
votes
3answers
7k views

How can I disable Kies in Samsung Galaxy S2?

Whenever I connect my S2 to the power outlet (not to a computer), the Kies application pops up. Where do I disable this auto-activation?
3
votes
4answers
6k views

Send and receive text messages on computer using galaxy s2

I could use Nokia PC suite to receive and send SMS messages on my computer. But I could not find this feature in Samsung Kies. How can I send and receive text messages on a PC using my Galaxy SII?
2
votes
2answers
6k views

Is there any way to sync my Outlook calendar to my Samsung Galaxy S without Kies?

I am trying to sync my Outlook 2010 calendar to Samsung Galaxy S using Kies. For some reason, it doesn't sync. Kies has a nasty habit of hanging, so I would really like to use something else, if ...
1
vote
1answer
23k views

Samsung Kies fails to restore all my stuff. What other software can I use to complete the process?

I spoke with the Samsung Support today, and as part of the troubleshooting process they asked me to do a backup of the phone and then reset it. I followed through and I've done that (the initial ...