For questions regarding Samsung Kies, a PC application for updating and managing Samsung smartphones.

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0
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2answers
2k views

Can back up / restore for a hard reset on Galaxy Note be done using Samsung Kies?

My Galaxy Note seems to have gone pretty sluggish and i guess one option is to hard reset / format my phone. I have been browsing this forum and now know how to do the reset and that it is very ...
3
votes
1answer
953 views

Samsung Android phone / tablet drivers without using the Samsung Kies

As Samsung Kies require one to be online in order to install but all I need are just Samsung drivers so that the OS (e.g. Windows XP, Windows 7) can recognize the Samsung Android device. So, how to ...
3
votes
1answer
804 views

Phone interrupted during update

I was updating my phone using Kies and the download was interrupted. My phone now has a black screen with a little phone, a yellow triangle with an exclamation point, and a computer on it. I cannot ...
2
votes
1answer
2k views

Reinstall default apps on Galaxy S3 before updating to Jelly Bean

I want to update my Galaxy S3 to Jelly Bean but after downloading the firmware using Kies, it starts updating, but then it stops with a "dead" Android with a red triangle icon. I think it's because I ...
2
votes
1answer
1k views

Why won't Kies let me tried to update to Froyo again after a failed upgrade attempt?

Yesterday I connected my i9000 to Kies which showed a message about the Froyo upgrade. I clicked on Firmware Upgrade, it started with an progress bar, and when it got to 100% it tried to reconnect to ...
1
vote
1answer
4k views

Samsung Kies fails to restore all my stuff. What other software can I use to complete the process?

I spoke with the Samsung Support today, and as part of the troubleshooting process they asked me to do a backup of the phone and then reset it. I followed through and I've done that (the initial ...
1
vote
1answer
1k views

lost apps after backup and restore on Samsung Kies

I downloaded Kies because there is a software issue on the phone. So I backed up the phone to Kies on my laptop then did a factory reset on the phone. Then I restored the phone from the laptop but ...
1
vote
1answer
5k views

How to recover stock firmware on the Galaxy Note 3

How do I restore stock firmware. I have firmware upgrade encountered an issue. Please select recovery mode in Kies and try again. I am using KIES 3 because I have a Samsung Note 3 N900A and it ...
1
vote
1answer
626 views

Extracting data from a backup file (.sbu) made by Samsung kies

I had made a back up file containing contacts, , calender, memo etc with the help of Samsung kies which was saved in .sbu format when I owned a Galaxy ace plus. But now I have a new phone galaxy grand ...
1
vote
1answer
416 views

Why do I get the message “device connection disrupted” when I connect my phone to the computer?

I have a Samsung Galaxy mini gt-55570. When I try connecting my phone to the computer, I get the message "device connection disrupted" and " Kies has stopped working". What is the problem and how can ...
1
vote
1answer
5k views

Cannot upgrade Galaxy Y GT-S5360 with new firmware using Kies

Whenever I try to click "upgrade", my phone suddenly disconnects from Kies but the download prompt still runs. After the download process completes, Kies suddenly closes and there are no changes with ...
1
vote
1answer
1k views

Samsung Galaxy 3 (GT-i5801) is not being detected in Kies

Whenever I connect my device to my PC, it asks me on connection for the type of connection I want. If I select Samsung kies in the device it shows me connected, but in the kies it keeps connecting ...
0
votes
1answer
13k views

Can't transfer files to galaxy S3 from laptop?Kies not getting Installed in lap?

I am having a galaxy S3, I can't connect it to my laptop.When I connect it with USB it's not getting mounted and so unable to transfer any files. In my laptop Samsung kies is not installed, hope it ...
0
votes
1answer
904 views

KiesPDLR has stopped working

Why after recent Kies update to Ver.2.1.1.11124_17 I get this message? Though Kies continues to run it is no longer possible to update firmware.
0
votes
1answer
507 views

Update Server Connection Issue

I Have bought Galaxy Sl - GT I9003 , two days back. Region: India I have Android Firmware Version: 2.2.1 , BuildNumber: FROYO.DDKF1 When vere I try to to update the firmware OTA,it gives me ...
-1
votes
1answer
409 views

Not able to upgrade my galaxy ace through kies

When i connect my ace through kies the update starts, it downloads the firmware from the internet and then it shows "preparing firmware upgrade components" and it stuck their as it is, nothing changed ...
3
votes
0answers
452 views

software does not want to update

I have a Samsung Galaxy S3. Every time I try to update my software/ check for updates I receive the following message: "failed to update firmware due to network or server problem. Try software update ...
3
votes
0answers
444 views

Why does my Samsung Galaxy S2 have duplicate calendar events?

Why does my Samsung Galaxy S2 have duplicate calendar events? I am using Outlook calendar and have downloaded the Google calendar to allow it to sync. When I use the Samsung Kies Program to sync the ...
2
votes
0answers
3k views

Samsung Kies restore a backup from another PC

I recently did a backup as I had to send my S3 to samsung to fix a broken screen. I took my backup on my work pc and copied the whole backup folder to an external drive. I now have my phone back and ...
2
votes
0answers
317 views

AT&T Galaxy SIII / Windows 7 64bit AMD/ Cannot mount USB drive

I just want to transfer files between my new cell phone and my new computer. I have been on the phone with both AT&T and Samsung tech support for two days. No joy. I and they have tried dozens of ...
2
votes
0answers
521 views

Samsung Kies program on my PC can't restore contacts to Samsung Galaxy S

I downloaded a new program, and I already did a backup using the Samsung Kies program installed on my PC, but now I can't restore the contacts because the program is not recognizing the phone, and I ...
2
votes
0answers
488 views

Galaxy S II - USB debugging not turning off

I have a Samsung Galaxy S II. Instead of Samsung Kies, I have installed MyPhoneExplorer to use for synchronization. This required me to enable USB debugging. After I turn it off and connect Kies ...
2
votes
0answers
653 views

Sync My Calendar with Outlook/Exchange 2010 using Kies messes up dates on Galaxy S II

I have a Samsung Galaxy S II running Gingerbread (2.3.5). I tried synchronizing My Calendar with Outlook/Exchange 2010 (Outlook running on Win7) using Kies (over USB). I started with a clean calendar ...
1
vote
0answers
127 views

Is it possible to update my phone without using Kies?

OS: Mac w/ OS10.8.4 Device: Galaxy Note Android: 4.0.4 I want to update to Jelly Bean. Kies absolutely refuses to recognize the device. Tried everything including Samsung's tech support. They gave ...
1
vote
0answers
185 views

What to do if Galaxy S2 firmware upgrade failed and the phone is not working at all?

I was upgrading my Galaxy S2 from Gingerbread 2.2.3 to Jelly Bean 4.1.2. In the middle of the process the USB cable just got disconnected and I only see a picture of mobile connected to a PC and a ...
1
vote
0answers
3k views

Current firmware version is not supported to update via kies

I've got Samsung captivate glide. It comes with at&t only so I've got unlocked version. Its base firmware version is 2.3.5 Ginger Bread. Official update of ICS 4.0.4 is out by at&t and ...
1
vote
0answers
51 views

Samsung galaxy mini? pls help…about kies?

i installed kies software.But when i try to sync my photos and music into samsung galaxy mini,there is no option called multimedia under sync.what should i do?
1
vote
0answers
348 views

Samsung Galaxy Fit firmware update fails

I have a Samsung Galaxy Fit, model GT-S5670B. When i connect the phone to the pc, Samsung Kies (version 2.5.3.13043_14) identifies that there is a firmware update available. I agree to do the ...
1
vote
0answers
107 views

Trying to use Kies to upgrade Galaxy Note firmware

Similar to this question: Kies dies when trying to update Galaxy Note firmware I go to upgrade the firmware and it just keeps looping, downloading firmware components. The progress bar keeps moving, ...
1
vote
0answers
72 views

Why does Kies select one photo cover for all of my song?

I have a Samsung Galaxy S3. I have a specific photo for every song that I have on my Kies Library. When I sync my playlist only one photo gets chosen for all of the my songs on my Galaxy. Does anybody ...
1
vote
0answers
279 views

Samsung Galaxy Tab frozen on update via Kies and no longer working

I connected my Samsung galaxy tab and was updating it using the Kies software. It then got onto a section about emergency recovery. I selected the device and then nothing really happened. So I went ...
1
vote
0answers
4k views

Samsung galaxy s3 driver problem on win7 ult 64 bit machine

The Driver Problem. When I install the drivers and restart my system it will not pick them up, I have tried USB debug mode and normal mode it still won’t work. Even multiple installs of ...
1
vote
0answers
377 views

galaxy S I9000 kies connection problem

October 2012 Latest version of Kies and latest drivers downloaded Phone connects to Kies begins display of contents and then Kies suddenly shuts down. It used to work OK. I also tried different USB ...
1
vote
0answers
468 views

Samsung Kies not connecting with phone

I am trying to upgrade the firmware for my Galaxy S Plus. I have KIES SW installed in my PC, but when I try to connect my phone to the PC, KIES is not recognizing the phone. The phone's USB debugging ...
0
votes
0answers
16 views

Kies on MAC fails to transfer music to note 3

I can transfer 1 song then I get a message on phone that states "unfortunately, MTP application has stopped.
0
votes
0answers
78 views

Could not connect my phone to Samsung Kies over WiFi

I have Samsung Galaxy S2 GT-i19100G and want to connect with the Kies program from my PC via Wi-Fi. The connection will be successful, but not DONE! In Kies it's showing that it is trying to connect ...
0
votes
0answers
70 views

How can I restore the entire backup of my Samsung Note created with Kies 2.6 to my replacement Note 2 that will only talk to Kies 3?

I have used the Restore files backed up with a previous version of Kies button but only some of my contacts I have both Kies 2.6 & 3 installed on the same laptop, but no longer have my original ...
0
votes
0answers
247 views

Samsung Note 10.1 (GT-N800) root is unsuccessful

I decided to root my friend's Samsung Note 10.1 (GT-N8000). I used a common ways to root it, trust me, I tried as much links and tutorials as you can imagine. Anyway, in the middle of the work, I'm ...
0
votes
0answers
421 views

Kies - Reflashing Samsung Galaxy Y

My problem is that I messed up some binaries in the ROM on my Samsung Galaxy Y (GT-S5360L). Specifically, most of the binaries in /system/bin are gone, thanks to Busybox Installer. This means I can ...
0
votes
0answers
130 views

Cannot update OS for Samsung S GT-19000 using Kies

I am not able to update OS for Samsung S GT-19000 using Kies. How can I fix this?
0
votes
0answers
157 views

Sending SMS via Kies Air but cannot see the contact numbers

I use Kies Air to send text msgs from PC. I am not able to send text messages to many contacts. When I viewed the contacts in mobile, they are joined contacts i.e with Viber, WhatsApp, etc. How can I ...
0
votes
0answers
128 views

Authentication number using Kies and USB cable

How do I find out what the authentication number is, when connecting my Samsung 3 to my Windows PC for the first time using Kies and USB cable?
0
votes
0answers
212 views

When I try to back up my Samsung Galaxy S3 it starts the back up but gets stuck at 0%

I need to back up the files on my Samsung Galaxy S3 because I need to restore it as I have been having issues with it. When I connect my phone to Kies and start the back up, it starts but it stays at ...
0
votes
0answers
364 views

Rooted SGS3 and Kies doesn't work with my ROM, Looking for contact list files

Recently rooted my SGS3 and installed a custom ROM, so I had to import my contacts number back into my phone and I had them saved as a vcard... When I imported all the names, I thought it had buggered ...
0
votes
0answers
389 views

Can not copy files from PC to Galaxy SIII

I have a Galaxy SIII GT-I9300 and 32-bit Windows 7 PC. When I connect the SIII to the PC it gets detected and I can browse phone and memory card. But I am not able to copy files from PC to SIII ...
0
votes
0answers
519 views

Samsung kies upgrade stopped in the middle. Now what?

I was doing the samsung kies upgrade and it stopped in the middle. Now my phone only shows "icon of phone > yellow warning sign > computer" no matter what I do. Any suggestions? I have tried taking ...
0
votes
0answers
1k views

Samsung Kies in Virtualbox Win 7 64bit?

I try to run Samsungs Kies in a Virtualbox running Windows 7 64bit on a Linux host (Ubuntu 11.04). After installing all updates and Service Packs I can run Kies and check for updates. I have the most ...