For questions regarding Samsung Kies, a PC application for updating and managing Samsung smartphones.

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3
votes
1answer
1k views

Samsung Android phone / tablet drivers without using the Samsung Kies

As Samsung Kies require one to be online in order to install but all I need are just Samsung drivers so that the OS (e.g. Windows XP, Windows 7) can recognize the Samsung Android device. So, how to ...
3
votes
1answer
1k views

Phone interrupted during update

I was updating my phone using Kies and the download was interrupted. My phone now has a black screen with a little phone, a yellow triangle with an exclamation point, and a computer on it. I cannot ...
2
votes
1answer
2k views

Why won't Kies let me tried to update to Froyo again after a failed upgrade attempt?

Yesterday I connected my i9000 to Kies which showed a message about the Froyo upgrade. I clicked on Firmware Upgrade, it started with an progress bar, and when it got to 100% it tried to reconnect to ...
1
vote
1answer
17k views

Samsung Kies fails to restore all my stuff. What other software can I use to complete the process?

I spoke with the Samsung Support today, and as part of the troubleshooting process they asked me to do a backup of the phone and then reset it. I followed through and I've done that (the initial ...
1
vote
1answer
4k views

lost apps after backup and restore on Samsung Kies

I downloaded Kies because there is a software issue on the phone. So I backed up the phone to Kies on my laptop then did a factory reset on the phone. Then I restored the phone from the laptop but ...
1
vote
1answer
550 views

Why do I get the message “device connection disrupted” when I connect my phone to the computer?

I have a Samsung Galaxy mini gt-55570. When I try connecting my phone to the computer, I get the message "device connection disrupted" and " Kies has stopped working". What is the problem and how can ...
1
vote
1answer
5k views

Cannot upgrade Galaxy Y GT-S5360 with new firmware using Kies

Whenever I try to click "upgrade", my phone suddenly disconnects from Kies but the download prompt still runs. After the download process completes, Kies suddenly closes and there are no changes with ...
1
vote
1answer
1k views

Samsung Galaxy 3 (GT-i5801) is not being detected in Kies

Whenever I connect my device to my PC, it asks me on connection for the type of connection I want. If I select Samsung kies in the device it shows me connected, but in the kies it keeps connecting ...
0
votes
1answer
56 views

Samsung S4 and Kies error

I am trying to connect my Samsung galaxy S4 to Samsung Kies, yet it says it is not compatible and to download Kies 3 - which I did and then it says the device isn't supported - so both versions of ...
0
votes
1answer
139 views

MTP usb driver failed

I upgraded my Samsung Galaxy Ace 2 GT-i8160. Everything went smoothly during the upgrade, but when it's almost finished, it got disconnected from the PC for no reason. When it reconnected again, it ...
3
votes
0answers
543 views

software does not want to update

I have a Samsung Galaxy S3. Every time I try to update my software/ check for updates I receive the following message: "failed to update firmware due to network or server problem. Try software update ...
3
votes
0answers
519 views

Why does my Samsung Galaxy S2 have duplicate calendar events?

Why does my Samsung Galaxy S2 have duplicate calendar events? I am using Outlook calendar and have downloaded the Google calendar to allow it to sync. When I use the Samsung Kies Program to sync the ...
2
votes
0answers
4k views

Samsung Kies restore a backup from another PC

I recently did a backup as I had to send my S3 to samsung to fix a broken screen. I took my backup on my work pc and copied the whole backup folder to an external drive. I now have my phone back and ...
2
votes
0answers
340 views

AT&T Galaxy SIII / Windows 7 64bit AMD/ Cannot mount USB drive

I just want to transfer files between my new cell phone and my new computer. I have been on the phone with both AT&T and Samsung tech support for two days. No joy. I and they have tried dozens of ...
2
votes
0answers
575 views

Samsung Kies program on my PC can't restore contacts to Samsung Galaxy S

I downloaded a new program, and I already did a backup using the Samsung Kies program installed on my PC, but now I can't restore the contacts because the program is not recognizing the phone, and I ...
2
votes
0answers
526 views

Galaxy S II - USB debugging not turning off

I have a Samsung Galaxy S II. Instead of Samsung Kies, I have installed MyPhoneExplorer to use for synchronization. This required me to enable USB debugging. After I turn it off and connect Kies ...
2
votes
0answers
711 views

Sync My Calendar with Outlook/Exchange 2010 using Kies messes up dates on Galaxy S II

I have a Samsung Galaxy S II running Gingerbread (2.3.5). I tried synchronizing My Calendar with Outlook/Exchange 2010 (Outlook running on Win7) using Kies (over USB). I started with a clean calendar ...
1
vote
0answers
189 views

Samsung Ace 3 - S7270 - Wifi and recovery mode problem

My Samsung Ace 3 does not detect any Wifi networks, and it cannot connect to Kies. My wifi network is fine, and there are lots of wifi networks in the area, but my SGA3 does not detect any of them ...
1
vote
0answers
266 views

“Firmware Upgrade encountered an issue. Please select recovery mode in Kies” on reboot randomly, but device still working fine

My Galaxy Note 2 N7100 has “Firmware Upgrade encountered an issue. Please select recovery mode in Kies” shows up randomly on system reboot, recovery reboot (from reboot menu in Touchwiz based official ...
1
vote
0answers
142 views

Is it possible to update my phone without using Kies?

OS: Mac w/ OS10.8.4 Device: Galaxy Note Android: 4.0.4 I want to update to Jelly Bean. Kies absolutely refuses to recognize the device. Tried everything including Samsung's tech support. They gave ...
1
vote
0answers
255 views

What to do if Galaxy S2 firmware upgrade failed and the phone is not working at all?

I was upgrading my Galaxy S2 from Gingerbread 2.2.3 to Jelly Bean 4.1.2. In the middle of the process the USB cable just got disconnected and I only see a picture of mobile connected to a PC and a ...
1
vote
0answers
3k views

Current firmware version is not supported to update via kies

I've got Samsung captivate glide. It comes with at&t only so I've got unlocked version. Its base firmware version is 2.3.5 Ginger Bread. Official update of ICS 4.0.4 is out by at&t and ...
1
vote
0answers
55 views

Samsung galaxy mini? pls help…about kies?

i installed kies software.But when i try to sync my photos and music into samsung galaxy mini,there is no option called multimedia under sync.what should i do?
1
vote
0answers
455 views

Samsung Galaxy Fit firmware update fails

I have a Samsung Galaxy Fit, model GT-S5670B. When i connect the phone to the pc, Samsung Kies (version 2.5.3.13043_14) identifies that there is a firmware update available. I agree to do the ...
1
vote
0answers
117 views

Trying to use Kies to upgrade Galaxy Note firmware

Similar to this question: Kies dies when trying to update Galaxy Note firmware I go to upgrade the firmware and it just keeps looping, downloading firmware components. The progress bar keeps moving, ...
1
vote
0answers
74 views

Why does Kies select one photo cover for all of my song?

I have a Samsung Galaxy S3. I have a specific photo for every song that I have on my Kies Library. When I sync my playlist only one photo gets chosen for all of the my songs on my Galaxy. Does anybody ...
1
vote
0answers
295 views

Samsung Galaxy Tab frozen on update via Kies and no longer working

I connected my Samsung galaxy tab and was updating it using the Kies software. It then got onto a section about emergency recovery. I selected the device and then nothing really happened. So I went ...
1
vote
0answers
4k views

Samsung galaxy s3 driver problem on win7 ult 64 bit machine

The Driver Problem. When I install the drivers and restart my system it will not pick them up, I have tried USB debug mode and normal mode it still won’t work. Even multiple installs of ...
1
vote
0answers
390 views

galaxy S I9000 kies connection problem

October 2012 Latest version of Kies and latest drivers downloaded Phone connects to Kies begins display of contents and then Kies suddenly shuts down. It used to work OK. I also tried different USB ...
1
vote
0answers
508 views

Samsung Kies not connecting with phone

I am trying to upgrade the firmware for my Galaxy S Plus. I have KIES SW installed in my PC, but when I try to connect my phone to the PC, KIES is not recognizing the phone. The phone's USB debugging ...
0
votes
0answers
13 views

restoring data to my samsung grand 2 from kies 2.6 to kies 3

I baked up my contacts on kies 2.6 from Grand 1 and Now i hav Grand 2 and it is asking that you have to install kies 3 instead of kies 2.6 to connect your device, but installing kies 3 will ...
0
votes
0answers
13 views

Restoring one item from Kies

Can I restore one item only from Kies to my Galaxy S3 mini without affecting the rest of the content on my phone?
0
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0answers
77 views

i have made apps backup in mobogenie.. can i restore that using kies

im not able to do usb debugging. since i had uninstall the system apps in my Samsung s duos and reset the phone. after the reboot i cant view the "Samsung account"(which appears to make an account/or ...
0
votes
0answers
207 views

How to convert Samsung Backups

I backed up my calendar and contacts with Samsung Kies and switched then to cyanogen mod. The problem is now that I can't transfer the data back via Kies. Is there a converter for the samsung ...
0
votes
0answers
125 views

S3 to S4 - in Kies, these items can only be restored to the same device

water spilled on my S3 and the screen no longer works at all. The phone itself works, it was getting text messages. Voice control works. Volume button and power button works etc. You just cannot ...
0
votes
0answers
20 views

Why doesn't my latest back up file appear in drop list? (Galaxy 3)

I've run a full back up on my Galaxy 3 twice in the last week so I can do a factory reset. Neither backup shows up in the drop menu when I go to restore in Kies 3. I can find the file when I do a ...
0
votes
0answers
73 views

How to perform update on S6102B, since updating from settings or from Kies software is bugged?

Last month I was noticed that a firmware update is available for my GT-S6102B, a mobile phone named Samsung Galaxy Y Duos, but: When I try to update from settings (settings > about > update > update ...
0
votes
0answers
164 views

Open Wifi.swi file

So. I just came back home and i forgot that there is no wifi here. But i got a wifi network i know, which i was connected to and made a backup of my phone with Kies 3. In the backup, there is a ...
0
votes
0answers
1k views

“Firmware upgrade encountered an issue…” message on galaxy tab 2 10.1

I have a problem: My samsung galaxy tab 2 10.1 doesn't turn on correcty. I have the message : Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again". For your ...
0
votes
0answers
146 views

Status 7 error on Samsung Galaxy Tab 2 (p3113)

Everytime I tried to update my PAC or any other ROM with my device support and 4.4.3 it gives my a Status 7 error. I think it could be the firmware but I cannot connect to kies, I tried almost ...
0
votes
0answers
384 views

backup taken by kies and want to restore it in lg phone

My s3 screen was blacked out and i took contact backup using kies3. Now i have got LG LTE2 phone also known as LG optimus f160 and want to restore that backup (taken by kies) data on LG phone. How ...
0
votes
0answers
101 views

How to repair my contact names

I had more than 300 company or business contacts on my phone, with the name in the "organisation" field. I got my contact list correctly transferred to my Galaxy S4...can't really remember how...8 ...
0
votes
0answers
25 views

Kies on MAC fails to transfer music to note 3

I can transfer 1 song then I get a message on phone that states "unfortunately, MTP application has stopped.
0
votes
0answers
153 views

Could not connect my phone to Samsung Kies over WiFi

I have Samsung Galaxy S2 GT-i19100G and want to connect with the Kies program from my PC via Wi-Fi. The connection will be successful, but not DONE! In Kies it's showing that it is trying to connect ...
0
votes
0answers
234 views

How can I restore the entire backup of my Samsung Note created with Kies 2.6 to my replacement Note 2 that will only talk to Kies 3?

I have used the Restore files backed up with a previous version of Kies button but only some of my contacts I have both Kies 2.6 & 3 installed on the same laptop, but no longer have my original ...
0
votes
0answers
694 views

Kies - Reflashing Samsung Galaxy Y

My problem is that I messed up some binaries in the ROM on my Samsung Galaxy Y (GT-S5360L). Specifically, most of the binaries in /system/bin are gone, thanks to Busybox Installer. This means I can ...
0
votes
0answers
452 views

Rooted SGS3 and Kies doesn't work with my ROM, Looking for contact list files

Recently rooted my SGS3 and installed a custom ROM, so I had to import my contacts number back into my phone and I had them saved as a vcard... When I imported all the names, I thought it had buggered ...
0
votes
0answers
508 views

Can not copy files from PC to Galaxy SIII

I have a Galaxy SIII GT-I9300 and 32-bit Windows 7 PC. When I connect the SIII to the PC it gets detected and I can browse phone and memory card. But I am not able to copy files from PC to SIII ...
0
votes
0answers
545 views

Samsung kies upgrade stopped in the middle. Now what?

I was doing the samsung kies upgrade and it stopped in the middle. Now my phone only shows "icon of phone > yellow warning sign > computer" no matter what I do. Any suggestions? I have tried taking ...
0
votes
0answers
1k views

Samsung Kies in Virtualbox Win 7 64bit?

I try to run Samsungs Kies in a Virtualbox running Windows 7 64bit on a Linux host (Ubuntu 11.04). After installing all updates and Service Packs I can run Kies and check for updates. I have the most ...