For questions regarding Samsung Kies, a PC application for updating and managing Samsung smartphones.

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3
votes
1answer
2k views

Phone interrupted during update

I was updating my phone using Kies and the download was interrupted. My phone now has a black screen with a little phone, a yellow triangle with an exclamation point, and a computer on it. I cannot ...
3
votes
1answer
2k views

Why won't Kies let me tried to update to Froyo again after a failed upgrade attempt?

Yesterday I connected my i9000 to Kies which showed a message about the Froyo upgrade. I clicked on Firmware Upgrade, it started with an progress bar, and when it got to 100% it tried to reconnect to ...
1
vote
1answer
35k views

Samsung Kies fails to restore all my stuff. What other software can I use to complete the process?

I spoke with the Samsung Support today, and as part of the troubleshooting process they asked me to do a backup of the phone and then reset it. I followed through and I've done that (the initial ...
1
vote
1answer
6k views

lost apps after backup and restore on Samsung Kies

I downloaded Kies because there is a software issue on the phone. So I backed up the phone to Kies on my laptop then did a factory reset on the phone. Then I restored the phone from the laptop but ...
1
vote
1answer
747 views

Why do I get the message “device connection disrupted” when I connect my phone to the computer?

I have a Samsung Galaxy mini gt-55570. When I try connecting my phone to the computer, I get the message "device connection disrupted" and " Kies has stopped working". What is the problem and how can ...
1
vote
1answer
2k views

Samsung Galaxy 3 (GT-i5801) is not being detected in Kies

Whenever I connect my device to my PC, it asks me on connection for the type of connection I want. If I select Samsung kies in the device it shows me connected, but in the kies it keeps connecting ...
0
votes
1answer
163 views

Samsung Kies version for both old and new android versions?

A friend gave me his older Samsung tablet to upgrade since it kept failing with the OTA update, so like indicated I will try KIES first for updating the device. However I also have 3 newer android ...
0
votes
1answer
1k views

Samsung galaxy tab 3 lite connection to pc problem

I tried to install a custom ROM on my tab 3 lite, but it got disconnected half way through. it now says "Firmware upgrade encountered an issue. Please select recovery mode in kies to continue". So I ...
0
votes
1answer
179 views

How to connect Samsung Galaxy S4 Zoom to MAC?

I have been unsuccessful in my attempts to connect my Samsung Galaxy S4 Zoom (os 4.2.2) to my Macbook Pro Retina running OSX 10.8.4. I have Kies for MAC installed, I'm connecting my device with a USB, ...
0
votes
1answer
364 views

Samsung S4 and Kies error

I am trying to connect my Samsung galaxy S4 to Samsung Kies, yet it says it is not compatible and to download Kies 3 - which I did and then it says the device isn't supported - so both versions of ...
0
votes
1answer
496 views

MTP usb driver failed

I upgraded my Samsung Galaxy Ace 2 GT-i8160. Everything went smoothly during the upgrade, but when it's almost finished, it got disconnected from the PC for no reason. When it reconnected again, it ...
0
votes
1answer
18k views

Can't transfer files to galaxy S3 from laptop?Kies not getting Installed in lap?

I am having a galaxy S3, I can't connect it to my laptop.When I connect it with USB it's not getting mounted and so unable to transfer any files. In my laptop Samsung kies is not installed, hope it ...
0
votes
1answer
944 views

KiesPDLR has stopped working

Why after recent Kies update to Ver.2.1.1.11124_17 I get this message? Though Kies continues to run it is no longer possible to update firmware.
0
votes
1answer
649 views

Update Server Connection Issue

I Have bought Galaxy Sl - GT I9003 , two days back. Region: India I have Android Firmware Version: 2.2.1 , BuildNumber: FROYO.DDKF1 When vere I try to to update the firmware OTA,it gives me ...
-1
votes
1answer
31 views

kies to transfer data and contacts from Android 4.1 to Android 4.4

I'm updating my phone and wish to transfer contacts and data from 4.1 phone to a 4.4. Do I use the old Kies or the new Kies 3?
3
votes
0answers
791 views

software does not want to update

I have a Samsung Galaxy S3. Every time I try to update my software/ check for updates I receive the following message: "failed to update firmware due to network or server problem. Try software update ...
3
votes
0answers
587 views

Why does my Samsung Galaxy S2 have duplicate calendar events?

Why does my Samsung Galaxy S2 have duplicate calendar events? I am using Outlook calendar and have downloaded the Google calendar to allow it to sync. When I use the Samsung Kies Program to sync the ...
2
votes
0answers
1k views

Read information from old Kies3 call log backup files

I have discovered that my Samsung Galaxy S3 phone has a limit in the number of items retained in the call log, after which the oldest calls are deleted. Having previously suspected that this could be ...
2
votes
0answers
4k views

Samsung Kies restore a backup from another PC

I recently did a backup as I had to send my S3 to samsung to fix a broken screen. I took my backup on my work pc and copied the whole backup folder to an external drive. I now have my phone back and ...
2
votes
0answers
368 views

AT&T Galaxy SIII / Windows 7 64bit AMD/ Cannot mount USB drive

I just want to transfer files between my new cell phone and my new computer. I have been on the phone with both AT&T and Samsung tech support for two days. No joy. I and they have tried dozens of ...
2
votes
0answers
638 views

Samsung Kies program on my PC can't restore contacts to Samsung Galaxy S

I downloaded a new program, and I already did a backup using the Samsung Kies program installed on my PC, but now I can't restore the contacts because the program is not recognizing the phone, and I ...
2
votes
0answers
618 views

Galaxy S II - USB debugging not turning off

I have a Samsung Galaxy S II. Instead of Samsung Kies, I have installed MyPhoneExplorer to use for synchronization. This required me to enable USB debugging. After I turn it off and connect Kies ...
2
votes
0answers
766 views

Sync My Calendar with Outlook/Exchange 2010 using Kies messes up dates on Galaxy S II

I have a Samsung Galaxy S II running Gingerbread (2.3.5). I tried synchronizing My Calendar with Outlook/Exchange 2010 (Outlook running on Win7) using Kies (over USB). I started with a clean calendar ...
1
vote
0answers
17 views

Blank screen boot loop on SM-T211

I have a Samsung SM-T211 (India) tablet and am using it for 2 years. I have rooted it using ODIN and TWRP (android 4.4.2) based on online tutorials and it is working fine. Couple of days back when I ...
1
vote
0answers
21 views

Is Kies a good way to backup phone data for use on another phone?

I currently own a Galaxy S3, and later this month I will be upgrading to an S6. I have rooted my S3, and as such have disabled a lot of the sync and backup services, including Backup Assistant. If I ...
1
vote
0answers
94 views

How can I export contacts & SMS from broken Galaxy S3 and import them onto Google Nexus 6P?

I've got myself in a pickle. The screen AND buttons on my Galaxy S3 have broken, so I've acquired a Nexus 6P phone. My old contacts and SMS messages are stored on the Galaxy S3 phone itself. I am able ...
1
vote
0answers
1k views

How to convert Samsung Backups

I backed up my calendar and contacts with Samsung Kies and switched then to cyanogen mod. The problem is now that I can't transfer the data back via Kies. Is there a converter for the samsung ...
1
vote
0answers
835 views

Samsung Ace 3 - S7270 - Wifi and recovery mode problem

My Samsung Ace 3 does not detect any Wifi networks, and it cannot connect to Kies. My wifi network is fine, and there are lots of wifi networks in the area, but my SGA3 does not detect any of them ...
1
vote
0answers
510 views

“Firmware Upgrade encountered an issue. Please select recovery mode in Kies” on reboot randomly, but device still working fine

My Galaxy Note 2 N7100 has “Firmware Upgrade encountered an issue. Please select recovery mode in Kies” shows up randomly on system reboot, recovery reboot (from reboot menu in Touchwiz based official ...
1
vote
0answers
183 views

Is it possible to update my phone without using Kies?

OS: Mac w/ OS10.8.4 Device: Galaxy Note Android: 4.0.4 I want to update to Jelly Bean. Kies absolutely refuses to recognize the device. Tried everything including Samsung's tech support. They gave ...
1
vote
0answers
352 views

What to do if Galaxy S2 firmware upgrade failed and the phone is not working at all?

I was upgrading my Galaxy S2 from Gingerbread 2.2.3 to Jelly Bean 4.1.2. In the middle of the process the USB cable just got disconnected and I only see a picture of mobile connected to a PC and a ...
1
vote
0answers
3k views

Current firmware version is not supported to update via kies

I've got Samsung captivate glide. It comes with at&t only so I've got unlocked version. Its base firmware version is 2.3.5 Ginger Bread. Official update of ICS 4.0.4 is out by at&t and ...
1
vote
0answers
64 views

Samsung galaxy mini? pls help…about kies?

i installed kies software.But when i try to sync my photos and music into samsung galaxy mini,there is no option called multimedia under sync.what should i do?
1
vote
0answers
553 views

Samsung Galaxy Fit firmware update fails

I have a Samsung Galaxy Fit, model GT-S5670B. When i connect the phone to the pc, Samsung Kies (version 2.5.3.13043_14) identifies that there is a firmware update available. I agree to do the ...
1
vote
0answers
126 views

Trying to use Kies to upgrade Galaxy Note firmware

Similar to this question: Kies dies when trying to update Galaxy Note firmware I go to upgrade the firmware and it just keeps looping, downloading firmware components. The progress bar keeps moving, ...
1
vote
0answers
82 views

Why does Kies select one photo cover for all of my song?

I have a Samsung Galaxy S3. I have a specific photo for every song that I have on my Kies Library. When I sync my playlist only one photo gets chosen for all of the my songs on my Galaxy. Does anybody ...
1
vote
0answers
313 views

Samsung Galaxy Tab frozen on update via Kies and no longer working

I connected my Samsung galaxy tab and was updating it using the Kies software. It then got onto a section about emergency recovery. I selected the device and then nothing really happened. So I went ...
1
vote
0answers
5k views

Samsung galaxy s3 driver problem on win7 ult 64 bit machine

The Driver Problem. When I install the drivers and restart my system it will not pick them up, I have tried USB debug mode and normal mode it still won’t work. Even multiple installs of ...
1
vote
0answers
403 views

galaxy S I9000 kies connection problem

October 2012 Latest version of Kies and latest drivers downloaded Phone connects to Kies begins display of contents and then Kies suddenly shuts down. It used to work OK. I also tried different USB ...
1
vote
0answers
542 views

Samsung Kies not connecting with phone

I am trying to upgrade the firmware for my Galaxy S Plus. I have KIES SW installed in my PC, but when I try to connect my phone to the PC, KIES is not recognizing the phone. The phone's USB debugging ...
0
votes
0answers
194 views

Samsung Galaxy FRP lock is on and Phone is stuck on logo screen

I have Samsung Galaxy S6 32GB T-Mobile. Somehow I locked my phone with FRP lock and then tried installing the new firmware, so that didn't go well and now phone is stuck on Samsung Logo screen. I ...
0
votes
0answers
27 views

Exit from download mode

I was trying to recover files with the wondershare program from my laptop and it said to power off my s4, press the lock button & the volume down button for a long time. Now it keeps saying ...
0
votes
0answers
47 views

Custom os issue in Samsung tab 2 p3100

I m facing an issue while I turn on Tab Warning A custom OS can cause critical problem in the phone and installed application. ... Please give me any hint how can do restore this tablet ..
0
votes
0answers
40 views

Samsung Galaxy S5: Kies delete contacts stored in Favorites when I sync them

I've updated my Samsung Galaxy S5. Now, when I sync my contacts through Kies it delete contacts I have stored in Favorites.
0
votes
0answers
210 views

Kies not showing PDA, CSC, PHONE

I installed Malaysia's Android 5.0.2 using ODIN. But the CSC is wrong! Right now my CSC is XSP, XSP is Singapore CSC, while Malaysia's CSC is supposed to be XME. I also want to downgrade my Android ...
0
votes
0answers
1k views

“Firmware upgrade encountered an issue…” message on galaxy tab 2 10.1

I have a problem: My samsung galaxy tab 2 10.1 doesn't turn on correcty. I have the message : Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again". For your ...
0
votes
0answers
287 views

Status 7 error on Samsung Galaxy Tab 2 (p3113)

Everytime I tried to update my PAC or any other ROM with my device support and 4.4.3 it gives my a Status 7 error. I think it could be the firmware but I cannot connect to kies, I tried almost ...
0
votes
0answers
1k views

Kies - Reflashing Samsung Galaxy Y

My problem is that I messed up some binaries in the ROM on my Samsung Galaxy Y (GT-S5360L). Specifically, most of the binaries in /system/bin are gone, thanks to Busybox Installer. This means I can ...
0
votes
0answers
552 views

Rooted SGS3 and Kies doesn't work with my ROM, Looking for contact list files

Recently rooted my SGS3 and installed a custom ROM, so I had to import my contacts number back into my phone and I had them saved as a vcard... When I imported all the names, I thought it had buggered ...
0
votes
0answers
721 views

Can not copy files from PC to Galaxy SIII

I have a Galaxy SIII GT-I9300 and 32-bit Windows 7 PC. When I connect the SIII to the PC it gets detected and I can browse phone and memory card. But I am not able to copy files from PC to SIII ...