Common troubleshooting. You can use this tag when you cannot find a better fitting one. Please read the tag wiki for some first-aid.

learn more… | top users | synonyms

0
votes
0answers
14 views

Lopping through Terms and Verify Google Account after hard reset

I have a recent Samsung Galaxy 6S Edge phone that had to be factory reset. After the factory reset it will loop through the 'Terms and Conditions' acceptance screen and the 'Verify Google Account' ...
-1
votes
1answer
28 views

How do i unbrick my lg sunshine

I had app hangovers restarting over and over again and could not open my settings on my phone app or any other application so I open the back of the phone and turned it off by pulling the battery out ...
1
vote
0answers
116 views

Asus Zenfone 6 doesn't see SIM cards without booting itself. How to troubleshoot the issue?

I have a problem with Asus Zenfone 6 device, which worked well on stock firmware with minimal amount of additional installs for about a year. This is a dual SIM phone and it has both SIM card slots ...
-1
votes
0answers
32 views

File system wacked, since accidently saying yes to “do yo want to change defaultbwrite disk”

I rooted my rca tablet. Always says sd card unmounted, do you want to change default write disk.? I hit yes one day and that's when problems began. I don't have a recovery, and can't make backups of ...
0
votes
0answers
10 views

Only part of display showing, still responding

I'm having a bit of a strange issue with my phone. I've got a samsung galaxy S3. My issue is that my phone displays only a single bar of pixels, right at the top of the screen. However, when it ...
3
votes
0answers
174 views

How to Diagnose WiFi Issues?

My Samsung Galaxy S4 (GT-I9515) with Android 5.0.1 does not connect to one particular WiFi any more - the Eduroam network at my workplace. The network is listed in the available networks list, with ...
0
votes
0answers
243 views

My Moto X (2013) won't connect to wifi

I have a moto x 2013 and it can see my network, but it will not connect and if it does it wont connect long. I read everything I could find and have tried many tricks. Nothing has worked so far. Does ...
0
votes
0answers
123 views

Problem with gallery in my Huawei device

I saved the photos from Facebook but I can't see any of them. When I open the camera, it said that my SD card is full. What? No way. My SD card is 16GB. So, I think there is a problem on internal ...
0
votes
1answer
189 views

Reverse tethering isn't working completely

i connected my phone to my pc's ethernet connection via (USB cable) reverse tethering AndroidTool on my PC and USB tunnel on my android. Now, the problem is, it is going well with UC browser but isn't ...
2
votes
2answers
372 views

How to troubleshoot overheating and high battery drain in an Android Device?

Device info: Model : Micromax Canvas Nitro A310 Android Version : 4.4.2 Kernel Version : 3.4.67 Device Status : Rooted, Philz touch recovery, Xposed Framework installed Issue: My(relative's) ...
2
votes
1answer
153 views

Babbel languages learning apps won't play sounds

The Babbel language learning app doesn't play sounds anymore; this used to work for me for a while but now doesn't. Sounds are the central feature of the app which makes it superior to the PC web ...
-1
votes
1answer
39 views

Why does reinstalling an app sometimes work to fix problems?

It's not uncommon for people to recommend reinstalling an Android app if it isn't working properly. For example, see this post on this site. Why does this sometimes work? What is goes wrong with ...
1
vote
0answers
282 views

how to change the permission and ownership for internal sdcard

I have a problem with my internal SD card on my android 4.2.2. It shows there are no files on the internal SD card but there is a shortcut called "legacy" and I can't write anything on the internal SD ...
0
votes
0answers
124 views

How to test wifi adapter?

My VPN keeps disconnecting and I'm wondering if it's a problem with the wireless adapter. Is there a way I can test? I'm using the Xperia Z2 and there's ways to test the built in hardware like the ...
0
votes
0answers
16 views

Feedly doesn't start

As the title says, I'm unable to start Feedly and use it. When I try to open it, it shows the initial splash screen, the black one with its logo, and hangs here forever. Essentially, I can't even ...
1
vote
1answer
2k views

On Android, what is a “blue screen”, and what should you do about it?

Some Android users complain about seeing a "blue screen", and that their device has become unresponsive. (Here is one example, including a photograph of the affected device. Here is another example.) ...
0
votes
0answers
333 views

How to debug a Bluetooth connection?

The Bluetooth connection between my phone (Galaxy Note 2, CyanogenMod) and my car is unstable. It usually connects fine, then disconnects after some time, then I see that the BT icon on the phone ...
0
votes
1answer
79 views

How can I diagnose slowness in an Android device?

In Windows PC, when some computer is very slow, I use software like SysInternals Process Explorer to check background programs that is using more CPU/RAM. I use SysInternals AutoRuns to disable auto ...
0
votes
1answer
266 views

How to troubleshoot wifi connection problem?

Like some other people, I am plagued by the issue with gray wifi bars with a tablet running 4.2.2. I tried all recommended solutions: disabling power saving, switching between AES/TKIP on the router, ...
0
votes
3answers
765 views

How to get why an app crashed?

I regularly obtain the infamously unhelpful "unfortunately crappyApp has stopped working". How to figure out what actually went wrong? I guess there's a stack trace somewhere, though ideally I'd like ...
0
votes
1answer
155 views

HTTPS sites no longer load on my Android after installing cert to truststore

I have a rooted Android 4.3 JellyBean. I was testing something and trying to install the certificate for Charles Proxy so I could sniff some SSL traffic. I was able to push the Charles certificate to ...
1
vote
0answers
211 views

How can I troubleshoot what is causing 'Android OS' to eat up lots of battery?

Are there steps I can take to rule things out eventually leading to a root cause? I am currently using the latest Dirty Unicorn ROM on a Nexus 5. For the same of argument, consider the case where ...
0
votes
1answer
207 views

How do I get my Android tablet on my network without getting stuck in a reboot loop?

I recently acquired an Android tablet PC (this thing: http://yourfirstsmartphone.com/android-tablet-pc/). I have not altered it at all from the factory fresh settings (in fact in attempt to solve the ...
1
vote
1answer
34 views

Internal space near full but shouldn't be and not according to other stats

So yesterday i was seeing how many apps i have installed and i noticed this...according to which only 248 MB is free. Which looks wrong to me too. But that is not the case according to storage ...
0
votes
0answers
53 views

Phone app crashes during phone calls

On my Android phone the Phone app will crash when taking or placing calls is there some way to replace the phone.apk?
0
votes
1answer
316 views

Light of Back button is not working on my Android mobile

I have Android Fly F45 S. From yesterday I am suddenly seeing that my Android mobile back button light is not working. The back button is working but the light is not lighting. I have never dropped it ...
-1
votes
1answer
306 views

no matter what i do my tablet has 0mb space available [duplicate]

Even after a factory reset when I go to settings>storage my tablet has about 120 MBS of space taken up between apps, audio, cached, and misc. But 0 available, can't download anything because of it, ...
0
votes
2answers
152 views

Uninstalled system keyboard

I rooted my phone and uninstalled keyboard application without backup.. Now i removed my root. I need keyboard. My phone is galaxy star pro. Android version 4.1.2. Help me.
0
votes
1answer
2k views

ERROR : Unknown error when installing the application “-24” [duplicate]

Every time I try to download an app called icoron on my Galaxy note 3 an error message appears, Unknown error when installing the application "-24 Can anyone please help me?
0
votes
0answers
2k views

Run any user apps in safemode?

Some Background My Note 2 has strange slow down after hours of use. After hours of usage system_server and maybe kworker use a lot of CPU, mostly during apps open and switch, it lags badly. I also ...
1
vote
1answer
5k views

4.4 Update (Sprint Galaxy S3) disabled pattern lock, can i reenable?

This morning I applied the 4.4 update on my Galaxy S3 (Sprint). I noticed that I can no longer use a pattern lock. The message: "Turned off by administrator, encryption policy or credential storage" ...
-1
votes
1answer
144 views

Unable to boot phone after deleting folders in SD storage

Am using a Samsung galaxy duos. I recently deleted everything from my sd card/usb storage and when I restarted my phone, it just keeps displaying the Samsung start screen but it doesn't boot up. ...
0
votes
0answers
253 views

MMS messages text disappears

When I receive an MMS message (Android 4.1.2), I can see by the momentary preview that there is text to the message, but when I open it, I cannot find the text, only the image. Anybody have the ...
2
votes
1answer
168 views

Rooted Galaxy Nexus GSM silently fails to reflash/erase - Unable to wipe and its rebooting continiously

I have been struggling for a week. Searching all though the internet. My Galaxy Nexus has suddenly stopped working. It is continuously rebooting. Its rooted but has stock rom 4.3. My problem is, I ...
2
votes
2answers
344 views

What is trying to connect to the network?

When I'm not actively using the network, I usually turn off Wifi, Bluetooth, and Data. Since upgrading from Android 4.3 (stock) to 4.4 (OTA update from my carrier) I notice two things: Battery life ...
0
votes
2answers
3k views

Htc one m7 International not recognized in adb mode

I have an htc one m7 running bootloader hboot 1.56. I unlocked the bootloader via htcdev.com The bootloader now shows Unlocked My phone is recognized in adb when the phone is turned on. But when i go ...
0
votes
1answer
2k views

I can't answer phone calls in some situations

I have a Motorola Citrus running android. I know this is a lame question, but I am a newbie to android and smart phones. Sometimes I will get a phone call I can't answer. The incoming call screen ...
2
votes
1answer
618 views

How to pair a symbol CS3070 bluetooth scanner with a nexus 7 (2013) tablet

The pairing code asks me to type on the device which has no keys. Is there a work around?
0
votes
0answers
31 views

What does leaving your device off for a while do?

This page: What should I do before I try advanced troubleshooting says 3) Keep your device switched off for a while. Make sure you remove your SIM card (and the battery and SD card as well, if they ...
0
votes
0answers
2k views

Phone screen went black after getting wet and will not turn on

My phone got wet in the rain, and the screen went black and will not turn on. I left it alone for 2 hours but to no avail. Now I'm charging the phone and it still wont work, the phone just vibrates ...
0
votes
0answers
365 views

Phone storage not mounted , after using USB storage shows “Application not installed”

Earlier when I used to connect my phone (A jelly bean 4.2.2) to my computer (OS: Ubuntu 12.04) both my memory card and phone storage gets mounted automatically, but recently only my memory card gets ...
0
votes
0answers
222 views

I can't connect to server via PAW server app? Why not?

I have installed PAW server, and it says to open the provided IP address in a web browser and port number to configure the server (from device itself). I try it, and the page loads for a minute or so ...
0
votes
1answer
9k views

Omega ROM 4.4 bootloader/modem problems

Hi I was wondering if anyone else has had problems with this ROM update http://forum.xda-developers.com/showthread.php?t=2253528 I have followed the steps to flash the boot loader (completed ...
0
votes
1answer
117 views

Wi-fi stopped working

The other day out of the blue my Wi-Fi stopped working. I've tried fixes I found here in stack exchange (see below), but nothing seems to work. How can I tell if it's a hardware problem or a software ...
1
vote
3answers
5k views

What exactly is Device Memory and is it possible to see it's contents?

I'm using Sony Xperia L (Non-Rooted, Stock OS) which shows me I have 1.52 GBs of Device Memory. "Apps and Media" are taking up 0.98 GB and ~240MB is remaining free. I don't understand where all that ...
0
votes
1answer
33 views

my android tablet isnt tworking

I had a new tablet for Christmas and it worked properly. Today it just wasn't doing so well: I turned on the power and swiped my finger on the screen to unlock it. Then, When I touch an app it said ...
1
vote
0answers
545 views

Why: My phone will not install downloded apps. Will not calculate Storge usage % (Audio, Apps, etc.)?

My phone wouldn't install an app the other day (jefitt) so I tried looking at the internal memory (% usage for Audio, etc.) and it wouldn't calculate it (just showed the calculating status for 4 or 5 ...
2
votes
1answer
2k views

How can I determine what is causing my Nexus 4 to freeze?

I have a new-ish Nexus 4 with Cataclysm ROM installed (rooted, 4.3). The device has recently started freezing - being unresponsive to button presses, but with the white LED pulsing. I have to ...
0
votes
0answers
138 views

Why is my Wi-Fi connection saying “no account found” when I try to connect via wireless networks?

I have enabled Wi-Fi. I try connecting to various networks, and during the IP address obtaining process, the notification will popup from the Wi-Fi app saying: "No account for ___________ network. ...
0
votes
0answers
282 views

How to troubleshoot missing sounds?

I have a strange problem with my Droid 4: sometimes it stops playing sounds (or music, or ringtones), and I can't figure out if there's something in particular that triggers this. The only fix I could ...