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So you have resetted the device? Or was the resetting to factory defaults not working? Boot into the recovery ( volume UP + power button - press both until the screen turns on and release the power button then) and then perform a factory reset from there. This should delete all user data and your phone should restart to the initial startup configuration.


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If your sister has access to Google account, she can try the Android Device Manager and do a "Lock and Erase". You may need to enable Lock and Erase first. https://support.google.com/accounts/answer/6160500



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