Hot answers tagged factory-reset
It's because the files within the com.koushikdutta.backup/files are deleted whenever 1) you uninstall helium backup or 2) phone is factory reset. If those files are missing, helium backup will fail to recognize any of your backups, even if they exist and is easily restorable. Requiring those files to exist in order to restore backups is honestly quite a ...
This link shows the exact clicks for factory reset without a screen: http://visihow.com/Is_there_a_way_to_reset_a_Samsung_Galaxy_Note_3_without_the_screen
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