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I solved it. Keep the phone switched on then pres and hold POWER button plus VOLUME UP key. Once the phone switched off press the VOLUME DOWN key instead of UP key (don't release power button). It will disable fast boot and bring up boot screen.


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It depends on which OS you are using. It is my understanding that phones with newer OS cannot be unlocked/reset if the device password is not known. This is an attempt to make it more difficult for people to reset stolen phones. Bottom line, depending on your specific device OS - you may need the password to unlock it.



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