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You've reached the maximum numbers of users supported for your device. That's why the entry is grayed out. You can attempt to confirm this by executing the following command in a terminal emulator app or through adb: pm get-max-users If it shows Maximum supported users: 2 (Guest user is not included in maximum limit, so it doesn't matter whether it is ...


I had a similar issue and searched for "users" while in the Settings app and it took me to a usable dialog box just as if I had got there from the icon. I added a user and it all worked. So you just have to search from the magnifying glass in the Settings screen then click on the user you wish to switch to.

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