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The place you've already linked is where the downloads will show up first. Normally OTA updates are staged-rollout, meaning you'll have to wait until your device/region is eligible to receive the update unfortunately.


1

When doing updates, be it from OTA or flashing, you will need to wipe/clean the cache and dalvik-cache (They retain information that could cause problems as well as bootloops.) Just remember to leave system, data, and other partitions alone.


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Sounds like they just replaced the device and gave you a new/refurbished one. Your original device will be fixed (if possible), and then it will be wiped and turned into a refurbished unit. If you didn't back up any of your data, it is gone. Hopefully you did; I'm pretty sure anytime you send in a device for service, they warn you that it could be ...



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