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A friend suggested clearing cached data (via Settings > Storage > Cached data) and then rebooting, and it seems to have resolved the issue.


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Your steps should've fixed the problem unless you've uploaded the file to the wrong directory, and it's still showing the broken link to the older file. 1) Check that you are uploading to /sdcard/Ringtones 2) Check that AirDroid (I'm not familiar with that app) uploads with the proper permissions to allow the system to access it


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Just open google play with chrome browser (request desktop site) goto my music find song and tap the 3 dots over by the tracks time click download it is now an mp3 you can add in the ring tones.


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What solved it for me - I had a hyphen - in my OGG filename, changing it to an underscore and restarting the phone (Nexus 5 KitKat) made it show up



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