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Just a follow-up: It appears that the cause of the problem is that the buttons on the circuit board are slightly askew from the actual opening on the case. As a result, when you push down on the volume rocker, it can sometime slide slightly above or below the button on the printed circuit board. When that happens, it misses the button and won't actuate, and ...
I'm sorry for my English :) I had the same problem! And I did everything you did and nothing! But 1 minute ago I just press the power button and volume down at the same time for 2 sec and a white line appeared!!! around the screen and I had a capture! It's really hard to do! Just try once more! Good luck! :)
Press and hold the power button and volume-down button at the same time. It works.
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