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Same issue here with Galaxy S5 on Cricket Wireless. Turns out there was an unknown message sitting in the inbox that never showed itself as "new". Once I completely scrubbed the voicemail of all messages including the hidden one, the icon went away. It now works quite well. Doublecheck your voicemail messages.


I fixed this problem by simply removing my sim card and putting it back in. Evidently dis- and re-connecting to the cell carrier was enough to do it. I'm running Android 5.1 on a Moto E2.

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