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You should wait for the reply from the Support team of cex.io. As you didn’t save QR codes you cannot restore your tokens. Tip: save the QR code at the moment of token enrollment and keep it in a safe place. Then you’ll be able to restore your tokens on your new device. Or next time you’ll take a decision to change the phone, first of all, you should disable 2FA at your account settings (you will be asked to enter the OTP generated by Google Authenticator from your old phone). Then you should download Google Authenticator on your new device and add new tokens. The instructions how to transfer Google Authenticator to your new phone are available on the blog of Protectimus Solutions (the company where I work): How to Backup Google Authenticator or Transfer It to a New Phone

You should wait for the reply from the Support team of cex.io. As you didn’t save QR codes you cannot restore your tokens. Tip: save the QR code at the moment of token enrollment and keep it in a safe place. Then you’ll be able to restore your tokens on your new device. Or next time you’ll take a decision to change the phone, first of all, you should disable 2FA at your account settings (you will be asked to enter the OTP generated by Google Authenticator from your old phone). Then you should download Google Authenticator on your new device and add new tokens. The instructions how to transfer Google Authenticator to your new phone are available on the blog of Protectimus Solutions (the company where I work): How to Backup Google Authenticator or Transfer It to a New Phone

You should wait for the reply from the Support team of cex.io. As you didn’t save QR codes you cannot restore your tokens. Tip: save the QR code at the moment of token enrollment and keep it in a safe place. Then you’ll be able to restore your tokens on your new device. Or next time you’ll take a decision to change the phone, first of all, you should disable 2FA at your account settings (you will be asked to enter the OTP generated by Google Authenticator from your old phone). Then you should download Google Authenticator on your new device and add new tokens.

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source | link

You should wait for the reply from the Support team of cex.io. As you didn’t save QR codes you cannot restore your tokens. Tip: save the QR code at the moment of token enrollment and keep it in a safe place. Then you’ll be able to restore your tokens on your new device. Or next time you’ll take a decision to change the phone, first of all, you should disable 2FA at your account settings (you will be asked to enter the OTP generated by Google Authenticator from your old phone). Then you should download Google Authenticator on your new device and add new tokens. The instructions how to transfer Google Authenticator to your new phone are available on the blog of Protectimus Solutions (the company where I work): How to Backup Google Authenticator or Transfer It to a New Phone