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Dec 18, 2019 at 5:55 comment added Irfan Latif "Permissions could not be determined" can be due to improper or missing udev rules. See this: askubuntu.com/q/87667/782461. MTP bugs and alternatives are already widely discussed topics. E.g. see this: android.stackexchange.com/a/209119/218526 and this: android.stackexchange.com/q/91900/218526
Dec 17, 2019 at 23:59 comment added Amanda @IrfanLatif can you expand on those options? I just confirmed that gvfs is definitely installed, so that's not the issue.
Dec 17, 2019 at 3:14 comment added Irfan Latif "File Transfer" is MTP which is handled by GVfs on Ubuntu. Make sure relevant packages are installed. Or you may mount it as drive using mtpfs. Another option to mount as drive is adbfs which uses adb. MTP has always been buggy, so better try not wasting time with it. Go with one of many other available options.
Dec 17, 2019 at 0:12 comment added user276392 Maybe, maybe not... Any current Android should work with MTP/PTP (last time I saw the former method - mass storage device - available was in an old tablet running 4.4.4) but it's possible that for some weird reason Motorola decided to use it partially and enabled the old way as well, I don't know. Anyway, it should work as well in any desktop OS.
Dec 16, 2019 at 23:52 comment added Amanda I believe that the "File Transfer" option is MPT. But I updated to list the options that I see.
Dec 16, 2019 at 23:51 history edited Amanda CC BY-SA 4.0
Clarrifying available options
Dec 16, 2019 at 23:09 comment added user276392 If you have the PTP option you should also have the MPT one, don't you?. The latter is for accessing everything else but the DCIM folder.
Dec 16, 2019 at 23:03 history asked Amanda CC BY-SA 4.0