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Apr 29, 2014 at 16:55 comment added BigD OK, many thanks. I'll wait to see what Samsung say before I do anything, hopefully they will accept it was their update that caused it and will recall the phone and reinstall the firmware at their service centre FOC.
Apr 29, 2014 at 15:33 comment added Ruben Roy The only other option to reinstall the firmware is to give it to the service centre.
Apr 29, 2014 at 15:20 comment added BigD Thanks Ruben Roy, the thing is, I'm not a techie person and I'm worried I will screw this up - are there any other options? I had palpatations just resetting the phone to factory settings ;-)
Apr 29, 2014 at 14:45 history answered Ruben Roy CC BY-SA 3.0