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I have Android 4.1.2 installed on my phone, which is not rooted. It's stock Android (I'm not sure if 100.00% stock though). This is the first Software Update notification that I have ever received.

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Whenever I click it, I get the "Unfortunately, Software Update has stopped" message and the app closes. I tried opening it from Settings, but the same behavior.

How do I apply the update, if it's actually available? Or if that's not possible, how do I remove this notification? Is the phone maker/vendor responsible for this error? This is my first Android phone. Any help please?

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  • Which device do you have?
    – Chahk
    Oct 2, 2013 at 18:10
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    @Chahk I have Xolo Q800. Sorry but you might be unaware about this phone, since it's available only in my country. I just thought there would be a device-independent way of solving this. Is there?
    – Bruce
    Oct 4, 2013 at 1:38

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