I broke the screen of my phone (SAMSUNG DUOS). Like you can really see the shatter marks on it. But the screen became unresponsive. My problem is that, when I connect it to my computer to recover my files, I cannot access them because my phone is locked. And since the glass is broken and unresponsive, I cannot unlock it.

Help me please!!!

  • You need to go to service station, temporarily fit another screen and get the data from internal storage. Commented Feb 26, 2015 at 10:26
  • I've just added the broken-screen tag to your question. You might wish to check with its tag-wiki for some help. There are some solutions linked on how to work with a broken screen (e.g. until you've got it replaced).
    – Izzy
    Commented Feb 26, 2015 at 15:08

1 Answer 1


If USB debugging was enabled, you can use the adb (Android Debug Bridge) to retrieve your files. Install USB drivers for your device and the adb.

Issue the following commands to pull the required folders from your phone.

Make temporary directory:

adb shell mkdir /sdcard/tmp

Move files from mydir to temporary directory:

adb shell mv /sdcard/mydir/*.* /sdcard/tmp

Pull this directory (be sure to put '/' in the end):

adb pull /sdcard/tmp/

Move and remove temporary directory:

adb shell mv /sdcard/tmp/* /sdcard/mydir/

adb shell rmdir /sdcard/tmp

But then again, this will work only if debugging is switched on.


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