I'm using a Moto G 2nd Gen, and I have recently updated to the new lollipop version. In the last day, I've had to restart the phone a dozen times, as after being powered on, it becomes completely unresponsive in about 10-20 minutes. None of my Google Apps work, the phone freezes, and it is impossible to use.

I wanted to do a factory reset but it won't even allow me to transfer or backup my recent files. It just freezes.

I've seen a few other questions with this issue, does anyone know any fixes?

edit: it occasionally gives me the notification "Google Apps is not responding" but I can't do anything as the screen is unresponsive.

  • As for Backup, you might wish to check with Full Backup of non-rooted devices (and our backup tag-wiki. Concerning the Google apps, you could try to clear their cache and, if that doesn't help, delete their data (via Setup › Apps › All, picking each related entry). Safe mode might help with that, if the device otherwise reboots too fast to get you done.
    – Izzy
    Commented Apr 3, 2015 at 16:54

1 Answer 1


Boot to recovery, and remove gapps manually. You can also backup apps and their settings using adb backup -all -apk -nosystem

  • Uh. That would at least require the device to be rooted – which the OP didn't indicate having done (GApps are installed as system apps).
    – Izzy
    Commented Apr 3, 2015 at 16:55

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