I hope this question fits this site, as in my opinion the problem is caused by Android.
My problem is that my phone froze all of the sudden while browsing settings, and ever since the first freeze it reboots all the time. It boots just fine, but after a short period it freezes then reboots again, in a loop.
I tried to leave my phone until the battery drains, then take it out for a day, but the issue is still present. I wiped the cache partition from recovery mode, the reboot is still occurs even in safe mode.
UPDATE: Safe mode seems to be working, at least I can browse my phone without it freezing. However it freezes in safe mode if I go to the "Application manager" in settings, thus I can't uninstall any applications.
I've read that a hard (factory) reset would probably solve the problem, however I have important information on my phone (contacts, messages, pictures) which I don't want to lose.
Since I assume that the hard reset would solve my problem, my question is, how can I save my data from the phone? Is there any utility that allows me to directly copy from the phone?
- Phone: Samsung Galaxy Ace 2 (i8160)
- Android version: 4.1.2
- Kernel version: 3.0.31-1106830
The phone is not rooted or tinkered with in any way.
I know there are already similar question on this site, however they did not receive a working answer, and I feel like my situation might be a different issue.