My nexus suddenly froze. I was on whatsapp when it happened. A few apps were being (auto) updated in the background and AVG was scanning each app as it finished downloading and updating. I usually don't pay attention to it.. and always, every time AVG scans the app, my keyboard goes down. It's a bit annoying, but nothing major.
Today, after the last app was scanned, (at least I think it was the last one) - instead of my keyboard disappearing, my phone just froze. It wouldn't respond to anything on touch screen and not even to volume/power buttons.
Googling a bit told me to hold both volume buttons, with the power button to do a force restart, as I was out of the option of just taking the battery out.
Now, the phone is stuck on the first start screen - the screen that says 'GOOGLE' and nothing. Usual fix to this seems to be factory reset - I did that. I've got everything I need backed up so don't care about losing data - but that just brings me back to the google screen.
The second screen on recovery mode - the one you get by going to recovery mode and holding power button + press release volume up... I see some errors at the bottom saying
E: failed to mount /cache (No such file or directory)
and a bunch of similar errors.
This is a stock android with latest lollipop (or the latest that's been released to nexus 5) and I have not messed with the phone in any way... So I am understandably a bit disappointed it's got a problem, esp as the phone is less than a year old.
So, Is there a way to fix this please?
Edit: After chatting with google support team and walking through some troubleshooting steps, turned out to be a hardware problem with ROM and I was suggested to contact the seller.. I spoke to amazon and am having to return the phone for a full refund.