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I have an LG G2 with Android 4.4.2. All of a sudden I cannot download apps or updates on the Google Play store: no error messages, it just spins its wheels. On the Google Play Store, it just says "Downloading..." with the loading bar running infinitely, and in my phone drop-down screen, the same thing. No progress bar, completion %, est. time, anything.

In my Settings › Mobile data menu, the "limit mobile data usage" option is NOT checked, and the problem persists on both 3G and 4G/LTE. My data limit has not been reached (I don't even think I have one).

In the Settings › Mobile data › Google Play Store menu, the "restrict background data" option is NOT checked either. In the Google Play app settings menu, the "Auto-update apps" is set to wifi-only, but that's how I want it. The problem is when I manually try to download/update, so that shouldn't be the problem.

My Google Play build version is 5.4.12, if that helps...

Wi-fi downloads are just peachy though.

Just checked my network signal strength and it's -116 dBm and 26 asu, whatever those mean.

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  • I've integrated that with your question directly, thanks for the feedback! One more thing: while "the wheel spins", what color does your mobile-signal-icon show (in 4.4+, this "color change" was IMHO moved into the quick-settings – so you might need to pull down your notification bar and check the "tiles" – before that, it was visible directly in the status bar)?
    – Izzy
    Commented Apr 30, 2015 at 14:57
  • No colors change anywhere- they remain white/gray like the default. Though by "mobile-signal-icon," do you mean the staircase bars or the icon for 3G/4G/LTE? Nothing in my Quick Settings changed at all.
    – Willman
    Commented Apr 30, 2015 at 15:22
  • Tried clearing data for Play Services and Play Store?
    – Huey
    Commented Apr 30, 2015 at 15:25
  • @Willman42 Take a look at What does it mean when the connectivity icons in the status bar go white/gray? for what I mean. Color meanings for gray/white stay the same with 4.4+ – so your device has no connection to the Google Servers. Explains the issue, right? While on WiFi, WiFi icon color is different I guess?
    – Izzy
    Commented Apr 30, 2015 at 15:43
  • @Huey doesn't help. Icons indicate "no connection to Google servers".
    – Izzy
    Commented Apr 30, 2015 at 15:43

4 Answers 4

Reset to default
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Open downloads app or download manager. Change the setting of the max size of file you can download using mobile data.

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Ok I let an update attempt to download then came back to my phone about 10-15 min later, to see an error code 495, saying the update cannot download. So I Googled that error code and found this page: http://techknowzone.com/how-to-solve-fix-error-code-495-in-google-play-store/. I went down the list and followed each suggestion step by step.

The one that worked was disconnecting and reconnecting my Google acct from my phone. I had to reboot my device because it seems like whenever I clear the cache/data from Google Play Store and Google Framework Service and then open up Google Play store again, it says "unable to connect" no matter how many times I click "retry."

So I don't know exactly what was wrong- it seems like it's just a bug buried deep somewhere. But it works now. Network icons are still white.

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  1. Remove your account from Google play store.
  2. Go to Settings > Apps > Clear data and Clear cache on Play store , Play services, Google Service framework and Download manager.
  3. Reset App preferences in Settings > Apps
  4. Switch on your location in GPS of your mobile.
  5. Reboot your mobile.

Now you can download from your play store.

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Disable the Restrict background data option Settings → App → Downloads (might have been enabled). Try downloading the App in Play store again.

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