I am experiencing issues with my S4 and the images I am taking on it.

Over the past week nearly all the images that I have taken have been corrupted when I go into Gallery or Photos to look at them.

I have had images sent to my via WhatsApp that I can save that do not become corrupted.

I'm using a 32gb sd card and I'm on Lollipop 5.0.1.

Is this a botched software update or a failing SD card?

1 Answer 1


As reccomended by The Droid Guy for Galaxy S5. I can only assume the solution can be proposed for the S4.

Lollipop Update Corrupted Photos in Galaxy S5 Sport

Problem: Good morning, I am hoping you are able to help. Two days ago, Sprint did a lollipop update on my Samsung Galaxy S5 Sport. Since that time, about half of my pictures, are black, stating unsupported, or media not found. I am heartbroken, as many of the pics are of our new grandchild. I have tried everything to fix this, but to no avail. I do have backup on, but, they are not there either. When removing sd card, to put on computer, same issue remains. Please help. — Julie

Troubleshooting: It appears like the update, somehow, has reached your microSD card and corrupted its contents. If your computer can’t ready from the card either, then find some technicians in your area who knows how to extract photos or files from corrupted SD cards. There’s nothing much we can do about it because it’s more of a hardware issue than anything else.

Read more here

  • Thanks, i'm doing a full format of the SD card just now through Windows and if that doesn't work then i'll just buy a new 64GB MicroSD card. It's frustrating that a software update is affecting hardware in this way.
    – crmpicco
    Commented May 5, 2015 at 17:55
  • Lollipop has various issues like this. It's just unfortunate yours corrupted your SD Card, hopefully you didn't lose anything personal.
    – BradleyIW
    Commented May 5, 2015 at 17:58
  • It doesn't look like i've lost too much, just photos and videos taken over the past week or so. I do have a friend who has had his entire MicroSD fried with all data lost!
    – crmpicco
    Commented May 5, 2015 at 19:05
  • Always good to hear, highly unfortunate for your friend though! technology is tempermental like that, i think thats why we love it so much. If you need anything else or if more needs to be added to gain an accepted answer let me know.
    – BradleyIW
    Commented May 5, 2015 at 19:07

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