The screen on my old phone went black and I don't remember my Gmail name or password. Store told me that I was S.O.L. concerning getting my info. Is there anything I can do to get my info?

  • Can you still connect the phone to a computer via USB and view the data stored on it? Commented May 6, 2015 at 16:03

1 Answer 1


It depends on what details you gave on your Google account. You have to had entered either a recovery email or you phone number and your real name. If you had these, you can try to recover your username from https://www.google.com/accounts/recovery/forgotusername and after that you can reset your password from https://www.google.com/accounts/recovery/ .

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