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I had a LG Nexus 5 running Android in developer mode with the "Show touches" option enabled. Suddenly, while holding the phone steadily in my hand, the device registered tons of touches in the top of the screen, and I decided to turn it off immediately.

Now, after a reboot, the touch screen does not respond at all (not true; very rarely responds in a weird manner, that I can not reproduce). Everything else is working: volume buttons and power button.

I have tried the following:

  • Rebooting (obviously)
  • Restoring to factory settings (which is why I am now stuck on the "Select language"-screen in setup)
  • Clearing phone cache
  • Clearing the sim tray (has always been empty, but I tried ejecting and taking back in)

I always updated the software to the newest version available.

I have not yet tried pulling the battery out and in again.

Any ideas?

Update 1:

I have now tried pulling out the battery and re-inserting without any luck. I also installed Kitkat (version 4.0 from https://developers.google.com/android/nexus/images). Still no response.

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    Might be a hardware problem. I suspect digitizer.
    – samnaction
    Jun 14, 2016 at 11:37

1 Answer 1

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I had a similar problem. Dropped my Nexus 5 last night with screen facing downwards. There was no damage to the LCD and its power and volume buttons were working fine too. However phone stopped responding to any touch. I suspected its digitizer was broken. So I googled for a solution and whacked the screen a few times as suggested on few of the forums. Also came across a suggestion from someone who had a similar problem to keep it in a freezer for 30 seconds. Alas phone remained adamant and refused to embrace my touch.

I checked with LG service centre for the cost albeit it was a too expensive proposition to replace LCD and digitizer (apparently in Nexus 5 its one unit and in case of damage to either component, you need to go for both). With nothing to lose as a last ditch effort I kept my phone in the freezer again and forgot about it for an hour or so. Voila that did the trick and phone is alive again and working like a charm!

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